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What is Copilot Checkout?

Microsoft has unveiled two cutting-edge AI-driven commerce features, Copilot Checkout and Brand Agents, designed to optimize the customer journey from the initial search to the final purchase. These innovations enable users to explore, assess, and complete transactions all within an AI chat interface, ensuring that merchants maintain control over sales and customer communications. Copilot Checkout enhances the shopping experience by integrating a smooth conversational interface for both shopping and payment processes into the Microsoft Copilot AI platform, allowing customers to ask about products, receive customized suggestions, and finalize transactions without needing to leave the chat, with payment facilitated by trusted partners like PayPal, Shopify, and Stripe. On the other hand, Brand Agents act as AI shopping assistants that can be deployed on merchants' websites, initially through platforms such as Shopify and Microsoft Clarity, delivering personalized and brand-focused support, responding to customer inquiries in a manner that reflects the brand's unique voice, and helping visitors navigate products and resolve any concerns. This powerful combination of features not only enhances the overall shopping experience but also enables brands to retain their identity while connecting with customers more effectively, ultimately fostering a deeper relationship between consumers and retailers. As the landscape of e-commerce evolves, these tools represent a significant step forward in leveraging AI to enhance customer engagement and streamline transactions.

What is Carti?

Carti acts as an AI-powered sales assistant that converts casual browsers into committed buyers. Tailored specifically for Shopify merchants, Carti delivers a customized shopping experience for each visitor by quickly responding to questions, recommending appropriate products, and streamlining the checkout process—all without requiring human intervention. Unlike typical chatbots, Carti draws knowledge from your complete inventory, operational policies, and customer behaviors to offer accurate and relevant solutions. It proactively interacts with site visitors to minimize drop-offs, recovers potential lost sales through personalized follow-ups, and provides insightful data on customer inquiries, empowering you to improve your online store's effectiveness. With an easy setup that takes only five minutes and no programming background necessary, Carti is immediately operational. Whether your offerings include fashion, beauty items, home necessities, or pet supplies, Carti effortlessly adapts to the specific characteristics of your brand, ensuring a consistently engaging experience for all customers. Ultimately, Carti not only increases sales but also significantly enhances the overall shopping journey, making it a valuable asset for any e-commerce business. This innovative tool is set to redefine the way online shopping is experienced.

Media

Media

No images available

Integrations Supported

Shopify
Microsoft Clarity
Microsoft Copilot
PayPal
Stripe

Integrations Supported

Shopify
Microsoft Clarity
Microsoft Copilot
PayPal
Stripe

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents

Company Facts

Organization Name

Carti

Date Founded

2025

Company Location

United States

Company Website

heycarti.com

Categories and Features

Categories and Features

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