Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Revaly Reviews & Ratings
    7 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    869 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,089 Ratings
    Company Website
  • CrankWheel Reviews & Ratings
    240 Ratings
    Company Website
  • BrandMail Reviews & Ratings
    332 Ratings
    Company Website
  • Forethought Reviews & Ratings
    166 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • Pipefy Reviews & Ratings
    594 Ratings
    Company Website
  • Mortgage Automator Reviews & Ratings
    198 Ratings
    Company Website
  • ZipRecruiter Reviews & Ratings
    14,382 Ratings
    Company Website

What is Custify?

Custify serves as a platform tailored for customer success in B2B SaaS enterprises. It empowers users to effectively address customer requirements, minimize churn rates, and enhance customer lifetime value. Beyond offering insights into in-product usage, the platform integrates data from various sources such as CRM, support, billing, and other systems to provide a comprehensive view. Users can access a dashboard that showcases key performance indicators alongside client interactions. Furthermore, Custify identifies clients who may encounter difficulties during the onboarding process, those whose trial periods are nearing completion, and those showing a decline in usage. This proactive approach enables customer success managers to engage with clients before issues arise. Additionally, the platform features a robust automation engine designed to facilitate low-touch workflows, streamlining customer interactions and improving overall efficiency. By leveraging these capabilities, businesses can foster stronger relationships with their clients.

What is Churn Buster?

Subscription eCommerce brands and SaaS companies use Churn Buster's retention software to win back revenue from failed payments and keep customers who try to cancel. The two products run on their own or together. Dunning coordinates retries with branded email and SMS asking customers to update their payment details. Where Churn Buster handles the retries itself, it also sets their timing. With Cancel Flows, a customer who clicks cancel sees a short flow instead of a one click exit: a pause, skip, discount, or plan change, plus a question about why they're leaving. For regulated locations, Cancel Flows also includes a click-to-cancel option. Since 2013, Churn Buster has handled 50+ million failed payments, and its retention specialists have refined the default retry and campaign settings over 1,000+ accounts. Dunning connects to Stripe, Braintree, Recharge, Loop, Skio, Stay AI, Checkout Champ, Seal Subscriptions, Ordergroove, and more. Plans start at $269/mo on a flat fee set by MRR tier, month to month.

Media

Media

Integrations Supported

Chargebee
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Salesforce
Segment
Zapier

Integrations Supported

Braintree
Inveterate
Loop
Ordergroove
Recharge
Recurly
Rivo
Seal Subscriptions
Shopify
Skio
Smartrr
Stay AI
Stripe

API Availability

Has API

API Availability

Has API

Pricing Information

899$/mo
Up to 3 seats / users
Tracking of health scores / KPIs
Customer 360° profiles
Customer outreach directly from Custify
Customer segmentation
Tracking of customer lifecycles
Automation / Playbooks
Actionable task management
Custom integrations
Concierge onboarding

Pricing Information

$269/mo
Churn Buster charges a flat monthly fee set by your MRR tier, with no cut of recovered revenue, so it pays for itself at about a 1% recovery rate lift. Pricing starts at $269/mo.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Custify

Date Founded

2017

Company Location

Romania

Company Website

www.custify.com

Company Facts

Organization Name

Churn Buster

Date Founded

2013

Company Location

United States

Company Website

churnbuster.io

Categories and Features

Churn Prevention

Not specified

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics

Upsell & Cross-Sell

Not specified

Categories and Features

Churn Prevention

Not specified

Recurring Billing

Dunning Management

Subscription Management

Cancellation Management
Dunning Management
Revenue Recovery Tools

Popular Alternatives

Popular Alternatives

Butter Reviews & Ratings

Butter

Butter Payments