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What is D-Tools System Integrator (SI)?

D-Tools System Integrator provides a comprehensive solution that streamlines business operations for larger projects. This encompasses various aspects such as sales, system design, documentation, and field service management while also enhancing client interactions. By swiftly generating precise and thorough proposals, it boosts client satisfaction and helps secure additional contracts. Users can efficiently oversee project budgets and cater to client requirements through advanced estimation and budgeting tools. The platform also enhances site visits, enabling users to promptly determine budget and scope right from their iPads. Furthermore, its CRM functionalities empower businesses to effectively navigate their sales processes while fostering stronger client relationships. Overall, D-Tools System Integrator is a powerful tool that not only simplifies project management but also drives business growth.

What is Bright Pattern?

Bright Pattern stands out as the most straightforward yet powerful AI-driven omnichannel call center software, designed specifically for innovative midsize and large enterprise companies. Uniquely, it is the only genuine omnichannel cloud platform that integrates AI technology. This software can be implemented swiftly by business users, eliminating the need for expensive professional services. It empowers organizations to provide a cohesive and personalized customer experience across various communication channels, such as voice, text, chat, and email. Furthermore, Bright Pattern equips companies with the ability to monitor and manage every interaction across these channels through its integrated AI omnichannel management system. Founded by seasoned professionals who were pioneers in contact center innovations, Bright Pattern continues to deliver an exceptional customer experience. By utilizing advanced cloud-first technologies, they are architecting solutions for the future. This commitment to innovation positions them as leaders in the evolving landscape of customer service.

Media

Media

Integrations Supported

Amazon EC2
Amazon Web Services (AWS)
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Khameleon ERP
Microsoft Dynamics 365 Business Central
Rev.io PSA
Salesforce
Salesforce Agentforce Service
ServiceNow
X (Twitter)
Zendesk
Zoho CRM

Integrations Supported

Amazon EC2
Amazon Web Services (AWS)
CallFinder
Facebook
Gmail
Google Analytics
Google Calendar
IBM Watson
Ivanti Neurons
Khameleon ERP
Microsoft Dynamics 365 Business Central
Rev.io PSA
Salesforce
Salesforce Agentforce Service
ServiceNow
X (Twitter)
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

D-Tools

Company Location

United States

Company Website

d-tools.com

Company Facts

Organization Name

Bright Pattern

Date Founded

2010

Company Location

United States

Company Website

www.brightpattern.com

Categories and Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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