DVSAnalytics vs. Cogito

Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence. The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer. That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect. The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters. Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Cloverleaf is the only AI coaching platform that combines validated behavioral assessments, HR system data, and calendar context to deliver coaching proactively — right inside Slack, Microsoft Teams, Workday, and email. With support for DISC, CliftonStrengths, Insights Discovery, and other validated assessments on a single platform, Cloverleaf helps organizations get more value from their assessment investments. Customers save an average of 32% on assessment spend while unlocking continuous coaching powered by that data. What makes Cloverleaf different is how coaching is proactively delivered. It's personalized to the individual, the people they're meeting with, and the work happening that day. Ahead of a performance conversation, a team standup, or a 1:1 with a new direct report, relevant coaching shows up automatically. No one has to open a separate app or figure out what to search for. HR and talent leaders can map coaching to their organization's own competency models and leadership expectations. When someone gets promoted, changes teams, or moves into a management role for the first time, coaching activates through HRIS integration — covering skills like delegation, giving feedback, and navigating new team dynamics from the start. The platform addresses core talent development needs: building manager capability, reinforcing performance review outcomes, preparing leaders during role transitions, and sustaining the impact of formal development programs between cohorts and workshops. Coaching happens in the flow of work so that skills actually show up in daily behavior. HR and talent leaders can track coaching engagement, monitor which capabilities are being reinforced, and identify development trends across teams and departments. Cloverleaf holds SOC 2 Type II, ISO 27001, and GDPR-aligned certifications. More than 45,000 teams rely on it today, with 86% reporting stronger team performance and 95% gaining actionable new learnings.

D&B Hoovers accelerates the journey from prospecting to establishing profitable client relationships more efficiently. By identifying crucial prospects and potential areas for growth, it serves as a powerful sales acceleration tool that leverages data and analytics. B2B sales professionals can engage with clients swiftly, enhancing their business development efforts. With access to comprehensive intelligence across more than 120 million business records, users gain valuable insights that empower their marketing and sales strategies. The platform features an intuitive interface alongside automated workflows, including alerts, triggers, and smart lists, which simplify the user experience. Furthermore, D&B Hoovers merges Dun & Bradstreet's extensive commercial database with advanced analytics to deliver a robust sales intelligence solution. This service also offers versatile search and list-building capabilities, real-time alerts, in-depth company profiles, and insightful research reports to support informed decision-making in the sales process. Overall, D&B Hoovers positions your organization for success by enhancing the efficiency and effectiveness of your sales efforts.

Insightful is a Work Intelligence platform that helps organizations understand how work actually happens across people, processes, and AI, so they can improve performance, optimize workflows, and reduce operational waste. Insightful brings this together in one platform, built to help organizations optimize People, Process, and Technology through three core capabilities: 1. Workforce Analytics: Measure workforce productivity, utilization, and performance with real-time visibility into how work gets done. 2. Workflow Optimization: Identify bottlenecks, eliminate inefficiencies, and optimize workflows across teams and processes. 3. Work Intelligence: Measure AI adoption, usage, and business impact to maximize the ROI of your AI investments. You can see where time is going, how AI is being absorbed across your organization, how teams are performing, and where work is breaking down, without relying on manual tracking or guesswork. With Insightful, you can: • See clearly how work happens across teams, processes, and AI • Catch utilization or output declines before they become bigger problems • Monitor AI adoption, usage patterns, and business outcomes • Create a custom layout using configurable widgets for the insights most relevant to you • Identify where workflows slow down, stall, or generate rework • Benchmark performance across different teams, roles, or locations • Rely on real activity data to support reviews and resolve disputes • Automate reporting and time tracking This is a precision-built Work Intelligence designed to move the needle on your bottom line. The data it surfaces is practical enough to use in weekly reviews, forward planning, and everyday decisions. Organizations pick Insightful because it delivers serious visibility and control, without the price tag or complexities.

Sendbird offers advanced communication solutions that harness AI technology, featuring an AI-driven customer service agent, Chat API, and Business Messaging, enabling fluid interactions with customers across various channels such as mobile applications, websites, and social media platforms. The platform is compatible with multiple environments, including iOS, Android, JavaScript, Unity, and .NET, ensuring versatile integration for developers and businesses alike. This comprehensive approach allows companies to enhance their customer engagement strategies effectively. Sendbird’s AI-driven customer service platform is designed to empower businesses to provide proactive, omnichannel support through intelligent AI agents. These agents deliver instant, 24/7 assistance on mobile, web, social media, SMS, and email, enhancing customer satisfaction while reducing response times and costs. The platform offers a centralized hub for creating and managing AI agents, with built-in tools for testing, monitoring, and optimizing agent workflows. By connecting all customer interactions into one unified system, Sendbird enables businesses to make smarter decisions, scale support efforts, and enhance customer engagement.

CoachIQ is a powerful all-in-one platform tailored for sports coaches to manage every aspect of their business, from scheduling and payments to client communication and session tracking. A standout feature is its video analysis and media sharing functionality, which allows coaches to upload athlete videos, provide detailed feedback with notes or voiceovers, and share curated libraries of drills and game footage to enhance training. This enriches both in-person and remote coaching experiences, fostering deeper athlete development. Combined with automated scheduling tools, integrated payment processing, and a unified inbox for seamless communication, CoachIQ supports coaches in scaling their business efficiently. Trusted by professional coaches across many sports, CoachIQ delivers user-friendly technology and responsive support to simplify coaching operations and maximize growth potential.

Careerminds is a global partner in career management and outplacement services, supporting organizations and individuals through change. We place equal importance on employee well-being, organizational stability, and employer reputation. By combining smart technology with one-to-one coaching, we deliver tailored solutions, offering a flexible and cost-effective alternative to traditional firms. Our commitment is to guide participants throughout their entire transition, providing coaching and resources until they secure a meaningful new role. We help employees return to work faster, more confident, and prepared for long-term success. Our approach supports job seekers while strengthening morale and company culture during times of change. Career transition Outplacement & Executive Outplacement: Outplacement services that help people transition faster, supported by experienced coaches, workforce intelligence, and clear progress tracking. Workforce Redeployment: Redeployment services that help organizations retain talent by matching skills and employees to new opportunities within the business. Job architecture: Career Frameworks: A solution that helps define roles, clarify expectations, and support consistent skill progression across the organization. Career & Talent Development: Career development programs that help employees build future-ready skills, and grow within evolving roles. Workforce intelligence: A data-led solution that helps organizations understand skills, roles, and workforce trends to inform planning, talent decisions, and future needs. Talent solutions Executive & Leadership Coaching: Targeted executive and leadership coaching services that support leaders through transition, transformation, and increased responsibility. Career Enablement: A modern career enablement tool powered by workforce intelligence, giving employees visibility into opportunities, skills, and pathways while enabling smarter talent decisions.