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What is Dust?

Craft tailored AI assistants to boost your productivity levels. Enhance your team's effectiveness by incorporating personalized assistants that leverage your specific knowledge and data assets. Break down information silos and connect your team's insights through context-aware assistants designed for seamless integration. Equip your teams with assistants that are meticulously crafted to meet their practical needs in real-world situations. Ensure you maintain adaptability with your AI model choices, allowing for a smooth transition to cutting-edge models without hindering your current processes. Exercise careful management of data access through an application prioritizing security and privacy. Empower creative thinkers within your organization with the essential tools to accelerate the transition to GenAI, promoting both innovation and flexibility. This strategy not only optimizes workflows but also cultivates an environment that values ongoing improvement and learning opportunities, ultimately leading to sustained growth and success. By fostering a culture of collaboration and knowledge sharing, you lay the groundwork for a more agile and responsive organization.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

Slack
Leo
Notion

Integrations Supported

Slack
Alexa
Avaya Experience Platform
Azure AI Bot Service
BambooHR
Dialogflow
Dimension Labs
Facebook Messenger
HubSpot CRM
Intercom
Jira
Microsoft SharePoint
NiCE CXone Mpower
ServiceNow
Stackreaction
Tungsten Communications Manager
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per user per month
Free Trial Offered?

Pricing Information

Volume based pricing
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dust

Date Founded

2023

Company Location

France

Company Website

dust.tt/

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Productivity

Not specified

AI Tools

Not specified

Generative AI

Not specified

Categories and Features

Agentic AI

Not specified

Agentic Orchestration

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Employees

Not specified

AI Orchestration

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Generative AI

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

Voice Bot

Not specified

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