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What is Dynamics 365 Remote Assist?

Leverage the capabilities of Dynamics 365 Field Service to collect asset information and effortlessly integrate it with the Microsoft Power Platform or other enterprise tools. By performing remote inspections, which can include videos, screenshots, and annotations, you can significantly reduce travel costs and prevent potential delays, all from your device. Moreover, you can easily launch the Dynamics 365 Remote Assist mobile app directly from a Field Service mobile booking, enabling you to document call specifics within the timeline of the related work order, thereby improving tracking and operational efficiency. This integration not only optimizes your workflows but also elevates the quality of service you provide, fostering a more responsive and effective customer experience. Ultimately, embracing these technologies can lead to enhanced decision-making and increased satisfaction for both service teams and clients.

What is AR Genie?

AR Genie stands out as a premier provider of B2B hardware support services. Their groundbreaking software transforms the way technical problems are addressed. By integrating augmented reality (AR), artificial intelligence (AI), and video support, they deliver an unrivaled training and remote assistance experience. With AR Genie, users can tackle intricate technical challenges, offer effective remote help, and enhance the capabilities of both customers and technicians through an engaging and interactive platform. This innovative approach not only simplifies problem-solving but also enriches the overall user experience.

Media

Media

Integrations Supported

Acterys
BUILDFitters
Caliach Vision
Dynamics 365 Field Service
Kanverse
Saleshood
SiteOne Services
The Asset Guardian EAM (TAG)
VisualSP

Integrations Supported

Genesys Cloud CX
Salesforce
Zendesk

API Availability

API Availability

Pricing Information

$65 per user per month

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

Microsoft Dynamics 365

Date Founded

2016

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/mixed-reality/remote-assist/

Company Facts

Organization Name

AR Genie

Date Founded

2017

Company Location

United States

Company Website

www.argenie.ai/

Categories and Features

Categories and Features

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