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What is Dynamics Telephony?

Dynamics Telephony integrates your phone system seamlessly with Dynamics 365, enhancing communication efficiency and customer management. - Automatically identify customers in Dynamics 365 prior to answering calls. - Access phone controls directly within Dynamics 365 for actions like answering or transferring calls. - Make calls to contacts in Dynamics 365 with just one click. - Keep a complete record of all interactions logged in Dynamics 365. - Merge telephone statistics with CRM data for comprehensive insights in Dynamics 365. - Integrate incoming calls with Omnichannel support for a more cohesive experience. - Utilize call outcome buttons to effortlessly schedule follow-up activities. - Analyze all metrics through customizable dashboards and reports in Dynamics 365. - This integration not only streamlines operations but also enhances the overall customer experience.

What is 360 CallAnchor?

360 CallAnchor is a cutting-edge mobile application that enables seamless tracking of calls by automatically recording and logging every incoming and outgoing conversation conducted by employees on their personal devices. The app diligently gathers all essential call data, including timestamps, the direction of calls, outcomes, user information, and voice recordings, which can be integrated with relevant CRM systems or displayed on a unified dashboard. Employees are able to use their current mobile phones without needing to switch SIM cards or adapt to new dialing systems, thus eliminating the learning curve associated with unfamiliar applications. In addition, 360 CallAnchor boasts full compatibility with leading platforms such as Salesforce, Hubspot, Zoho, and Microsoft Dynamics 365, making it a valuable asset within diverse business settings. This flexibility allows organizations to adopt the tool effortlessly, ensuring that existing workflows remain uninterrupted while improving overall call management efficiency. Ultimately, 360 CallAnchor not only simplifies the process of call tracking but also enhances communication strategies within the company.

Media

Media

No images available

Integrations Supported

Microsoft Dynamics 365
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
HubSpot CRM
Microsoft AppSource
RingCentral RingCX
Salesforce
Zoho CRM

Integrations Supported

Microsoft Dynamics 365
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
HubSpot CRM
Microsoft AppSource
RingCentral RingCX
Salesforce
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$15.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dynamics Telephony

Date Founded

2014

Company Location

Ireland

Company Website

www.dynamicstelephony.co.uk

Company Facts

Organization Name

360 Degree Cloud Technologies

Date Founded

2012

Company Website

360callanchor.com

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

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