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What is Ekdesk Case Manager?

Ekdesk's Case Manager software provides a streamlined way to record various workplace issues, including employee performance concerns, misconduct incidents, and complaints related to harassment or discrimination, all stored in a centralized, searchable, and auditable database. Additionally, Case Manager Enterprise is designed to accommodate multiple users and offers e-discovery capabilities for efficient information retrieval and management. This ensures that organizations can maintain accurate records and comply with relevant regulations effectively.

What is Complyr?

Complyr is an advanced complaint management tool designed for regulated organizations aiming to optimize their workflows, improve oversight, and maintain detailed documentation of complaints. Created by experienced professionals in complaint resolution, this software allows businesses to move away from the limitations of spreadsheets, shared email accounts, and manual tracking methods. The platform is equipped with various features, such as organized case management, customizable workflows, secure communication through dedicated case portals, document uploads, comprehensive audit trails, and efficient reporting tools to support management oversight. By consolidating all complaint-related documentation, including history, messages, evidence, actions, and decisions into a single case file, teams can enhance their operational efficiency while enabling leaders to detect potential issues sooner. Complyr is specifically designed for sectors regulated in the UK, such as financial services, insurance, and motor finance, as well as other industries where it is imperative to handle complaints fairly and consistently while adhering to rigorous record-keeping protocols. This specialized approach not only simplifies the complaint resolution process but also significantly boosts overall compliance and accountability within these organizations. Ultimately, Complyr empowers teams to focus on delivering exceptional service while effectively managing the complexities of complaint resolution.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$85.00/month
Free Trial Offered?
Free Version

Pricing Information

£147/mth/3 users/Standard Plan
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ekdesk

Date Founded

2017

Company Location

United States

Company Website

ekdesk.com

Company Facts

Organization Name

Complyr

Date Founded

2023

Company Location

United Kingdom

Company Website

www.complyr.co.uk

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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