CallFinder Reviews & Ratings

CallFinder

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 4 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is Eltropy?

Enhance your existing workflow by seamlessly integrating Digital Communication through Eltropy, which is designed to align with the operational processes of different departments in your organization. Our focus on automation is reflected in our wide array of customizable Text Messaging templates that can be adapted to suit various contexts and audiences. For instance, collections teams can leverage automated text reminders to alert customers about upcoming loan payment deadlines. This efficient "set it and forget it" strategy often includes secure payment links, enabling customers to make immediate payments without hassle. Beyond transactional messages, sending personalized birthday and anniversary wishes via Text Messaging significantly enriches customer interactions. Furthermore, confirmations for received and approved documents can also be transmitted through Text, enhancing the overall efficiency of communication. We provide a Secure and Compliant All-In-One solution that integrates seamlessly with your Core, LOS, Collection, and other systems, enabling effective Inbound and Outbound Texting. Additionally, you can easily integrate Secure Chat, Video, Voice, CoBrowse, and Conversational Bots into your engagements with both members and customers, ensuring a well-rounded communication experience. This comprehensive strategy not only optimizes operational processes but also cultivates stronger relationships with your clientele, ultimately driving greater customer satisfaction and loyalty. By prioritizing efficient communication, your organization can better meet the needs and expectations of its customers in a fast-paced environment.

What is CallFinder?

Revolutionize your quality assurance with the expertise of Speech Analytics: CallFinder's advanced speech analytics software streamlines antiquated manual QA procedures, allowing you to conserve time while delivering instant insights for informed decision-making. Focus your efforts on coaching agents about the aspects that truly resonate with both your business objectives and customer satisfaction. By leveraging this innovative technology, you can enhance the overall efficiency of your operations.

Media

Media

Integrations Supported

Integrations Supported

8x8
AT&T Office@Hand
Bright Pattern
Eleveo
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
Glia
MiContact Center Business
NiCE CXone Mpower
RingCentral RingCX
RingCentral RingEX
Ringba
SpectrumVoIP
TCN
Twilio
Twilio Flex
Xima Cloud Contact Center
Zoom

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

At CallFinder, we understand that every team and situation is unique, which is why we offer flexible pricing plans that can be adjusted as your business grows and your QA requirements evolve.

We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Eltropy

Date Founded

2013

Company Location

United States

Company Website

eltropy.com

Company Facts

Organization Name

CallFinder

Date Founded

2011

Company Location

United States

Company Website

www.mycallfinder.com

Categories and Features

Customer Engagement

Not specified

Sales Enablement

Content Management
Document Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Training Management

Categories and Features

Call Center

Call Logging
Call Recording
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Reporting/Analytics

Call Monitoring

Not specified

Call Recording

Archiving

Conversation Intelligence

AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Transcription
Sales Coaching
Topic Tags
Topic-Based Analytics
Win/Loss Analysis

Emotion Recognition

Speech Emotions
Written Text Emotions

Sales Coaching

Assessments
Call Recording
Goal Setting / Tracking
Onboarding
Performance Metrics

Sentiment Analysis

Not specified

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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