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What is Expert Texting?

To prevent any confusion for your customers regarding the use of short codes and long codes in SMS communication, consider utilizing our SenderID-based SMS service or text service for notifications. This allows recipients to easily recognize messages from your company name, even if they haven’t saved your contact details. Our SMS API or rapid response Text API can be seamlessly integrated into any existing system or CRM, providing you with the capability to retrieve incoming SMS messages as well. This feature enhances efficiency by negating the necessity to log into the Expert Texting Area for sending messages to your clients. Additionally, Expert Texting offers a distinctive Contact Management Module or Group Texting Module, which enables you to upload and save contacts for future communications, thereby simplifying bulk messaging without the hassle of repeated uploads. Overall, these features collectively improve communication strategies and foster better customer relationships.

What is Contact Cloud?

This method provides an incredibly efficient and budget-friendly means to link marketing channels with sales teams, all while enhancing customer support. By removing tedious manual tasks, automated routing and workflows enable your support, marketing, and sales teams to concentrate on strategic initiatives rather than getting overwhelmed with routine processes. This approach bridges the gap between your customers and your business seamlessly. Simply incorporate a single line of Contact Clouds' tracking codes across all your website pages; there is no need for tags or custom URLs. The tracking code promptly identifies both the channel and geographic origin of your visitors, ensuring they receive the appropriate number. This guarantees that essential actions are executed while preserving the resources of your agents. Furthermore, you can leverage triggers to establish customized logic and workflows that direct calls according to your specific preferences, ultimately enhancing operational efficiency. With this setup, your organization can respond to customer needs more promptly and effectively.

Media

Media

Integrations Supported

CA Flowdock
Facebook Messenger
Flows
Google Ads
Google Analytics
HubSpot CRM
Instapage
Mailchimp
Meta Ads
Microsoft Advertising
Salesforce
SendGrid
Slack
Unbounce
Wix
WordPress
Yalla
Zapier
Zendesk
Zoho CRM

Integrations Supported

CA Flowdock
Facebook Messenger
Flows
Google Ads
Google Analytics
HubSpot CRM
Instapage
Mailchimp
Meta Ads
Microsoft Advertising
Salesforce
SendGrid
Slack
Unbounce
Wix
WordPress
Yalla
Zapier
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0 per company
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Expert Texting

Date Founded

2012

Company Location

United States

Company Website

www.experttexting.com

Company Facts

Organization Name

Bipath Software

Date Founded

2020

Company Location

United States

Company Website

www.bipath.io

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

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