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What is Fireside?

Fireside Federal acts as a powerful relationship management system designed specifically for Capitol Hill, providing elected representatives with essential resources to enhance communication and engagement with their constituents. The platform features an AI-driven automated mailroom that effectively sorts incoming emails based on their content and urgency, while also presenting suggested response templates that streamline the communication process. It maintains detailed records of constituents, capturing all interactions and survey feedback, which enables a thorough understanding of each individual's connection to the office. In addition, Fireside Federal includes an intuitive drag-and-drop editor for creating newsletters, press releases, and SMS messages, complemented by audience targeting capabilities and mobile-responsive templates that improve outreach effectiveness. The platform also diligently tracks statements made by members during congressional hearings or floor sessions, ensuring transcripts are made available within an hour so that staff can quickly access and utilize important remarks. By offering these cutting-edge features, Fireside Federal seeks to enhance the relationship between elected officials and the communities they represent, ultimately fostering a more engaged and informed electorate. This comprehensive approach not only streamlines communication but also empowers officials to be more responsive to the needs and concerns of their constituents.

What is EngagementHQ?

When you only have one tool, you'll rely on it for everything, but EngagementHQ provides you with an entire toolkit. This platform allows you to combine various online resources tailored to achieve your community engagement objectives with a comprehensive array of features for listening, analysis, reporting, and managing relationships. In this interactive and secure space, your community can engage in meaningful discussions about important topics. The use of virtual post-it notes enables members to express their ideas and inspirations freely. With just a simple "pin drop," gathering feedback and visual content on a map becomes an effortless task. This approach fosters a deeper understanding, empathy, and connection between your project and the community. Additionally, your community can easily submit comments in a well-organized, moderated environment, ensuring that all voices are heard. You also have the opportunity to pose questions in a controlled setting, where you can choose to respond either publicly or privately, enhancing the dialogue within the community. Ultimately, this holistic engagement strategy empowers both you and your community members to collaborate more effectively.

Media

Media

Integrations Supported

Campaign Monitor
Google Analytics
Mailchimp

Integrations Supported

Campaign Monitor
Google Analytics
Mailchimp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fireside

Date Founded

2001

Company Location

United States

Company Website

www.fireside21.com/products/fireside-federal/

Company Facts

Organization Name

Granicus

Date Founded

1999

Company Location

United States

Company Website

granicus.com/solution/govdelivery/engagementhq/

Categories and Features

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Stakeholder Relationship Management

Community Investment Tracking
Stakeholder Assessment
Stakeholder Commitments Management
Stakeholder Complaint Management
Stakeholder Consultation Tracking
Stakeholder Engagement
Stakeholder Grievance Management
Stakeholder Information Management
Stakeholder Issues Management
Stakeholder Mapping

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