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What is Fullview?

Fullview enables you to deliver customer support that is not only seamless and scalable but also tailored to individual needs, fundamentally transforming the operations of support, success, product teams, and developers alike. As soon as a customer encounters a problem, you can immediately access their entire user journey, review recent sessions, gather information about their device and network, or initiate a live cobrowsing session to assist them directly. With Fullview Replays, you can quickly navigate to errors or particular events, and it comes equipped with privacy features that obscure any sensitive data. Additionally, Fullview Live allows you to initiate cobrowsing sessions in mere seconds, ensuring that users remain within your product while you can interactively highlight elements on their screen, click on items, or even submit forms on their behalf. This integration not only enhances the customer experience but also streamlines the support process for your team.

What is Acquire?

Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.

Media

Media

Integrations Supported

Zendesk
Intercom
Jira
OneShot

Integrations Supported

Zendesk
Facebook
Freshservice
Google Analytics
HubSpot Customer Platform
IBM Watson
Keap
Okta
Rambox
Salesforce
Slack
WeChat
WordPress
Wufoo
X (Twitter)
Zapier
tradeit

API Availability

Has API

API Availability

Pricing Information

$50 per month
Free Version
Free Trial Offered?

Pricing Information

$25 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fullview

Date Founded

2019

Company Location

Denmark

Company Website

www.fullview.io

Company Facts

Organization Name

Acquire

Date Founded

2015

Company Location

United States

Company Website

acquire.io

Categories and Features

Co-Browsing

Not specified

Remote Support

Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

Categories and Features

Co-Browsing

Not specified

Customer Engagement

Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Video Content

Customer Service

Live Chat
Self Service Portal

Customer Success

Customer Engagement
Onboarding

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Surveys & Feedback

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