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What is Fullview?

Fullview enables you to deliver customer support that is not only seamless and scalable but also tailored to individual needs, fundamentally transforming the operations of support, success, product teams, and developers alike. As soon as a customer encounters a problem, you can immediately access their entire user journey, review recent sessions, gather information about their device and network, or initiate a live cobrowsing session to assist them directly. With Fullview Replays, you can quickly navigate to errors or particular events, and it comes equipped with privacy features that obscure any sensitive data. Additionally, Fullview Live allows you to initiate cobrowsing sessions in mere seconds, ensuring that users remain within your product while you can interactively highlight elements on their screen, click on items, or even submit forms on their behalf. This integration not only enhances the customer experience but also streamlines the support process for your team.

What is Cardina?

Cardina operates as an engaging customer interaction platform designed to elevate both support and sales exchanges by offering real-time visual assistance right on users' screens without requiring downloads or links for meetings. Utilizing its pioneering co-browsing technology, agents are able to observe, annotate, and in some cases, take control of customers' screens, resulting in faster problem-solving and improved customer satisfaction. The platform seamlessly integrates with existing tools and boasts features like session recording, enhanced security through data masking, and compatibility across multiple devices and web technologies. Endorsed by leading customer experience teams, it has demonstrated a remarkable ability to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Moreover, Cardina offers a variety of flexible pricing structures to suit businesses ranging from startups to large corporations. In summary, Cardina is dedicated to revolutionizing customer interactions into smooth experiences that promote enduring relationships while continuously expanding its offerings to meet diverse customer needs.

Media

Media

Integrations Supported

Intercom
Zendesk
Jira
OneShot

Integrations Supported

Intercom
Zendesk
Amazon S3
Genesys Cloud CX
Google Cloud Platform
Microsoft Teams
Salesforce
Sentry
Slack
Twilio

API Availability

Has API

API Availability

Pricing Information

$50 per month
Free Version
Free Trial Offered?

Pricing Information

$69 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Fullview

Date Founded

2019

Company Location

Denmark

Company Website

www.fullview.io

Company Facts

Organization Name

Caldera Labs

Company Location

United States

Company Website

cardina.com

Categories and Features

Co-Browsing

Not specified

Remote Support

Live Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

Categories and Features

AI Copilots

Not specified

Co-Browsing

Not specified

Customer Engagement

Not specified

Customer Experience

Not specified

Screen Sharing

Not specified

Session Replay

Not specified

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