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What is Geomant?

Geomant transforms your existing technology to significantly enhance the customer experience. By utilizing cloud-based solutions and facilitating seamless integrations, we optimize the functionality of your contact center. Our powerful, feature-rich cloud contact center system equips users with extensive features without the need for costly hardware or software licenses. With a subscription-based pricing model, you can easily modify your licenses according to your actual business requirements, ensuring that you only pay for what you need. The quick deployment process, achievable in a matter of hours, allows you to swiftly reap the benefits of incorporating a chat solution into your operations. In addition, we support a range of digital and social channels, provide in-queue and scheduled callbacks, offer call recording services, and much more! Our solutions also come with tools for real-time and historical performance management, designed for wallboards and agent desktops. Moreover, we have extensive contact center functionalities specifically tailored for Microsoft Teams, which guarantees a truly omnichannel experience for all users. This all-encompassing strategy ensures that your team is well-equipped to effectively address customer needs across various platforms, resulting in a more streamlined and efficient service. Ultimately, our commitment to enhancing user experience positions your business for greater success in today's competitive landscape.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.

Media

Media

Integrations Supported

ServiceNow
Amazon Connect
Avaya Cloud Office
Cisco Unified Contact Center
Dialogflow
Five9
Genesys Cloud CX
IBM Watson
Inova
LUIS
Microsoft 365
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Verint Predictive Modeling
Webex Contact Center

Integrations Supported

ServiceNow
Amazon Connect
Avaya Cloud Office
Cisco Unified Contact Center
Dialogflow
Five9
Genesys Cloud CX
IBM Watson
Inova
LUIS
Microsoft 365
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Verint Predictive Modeling
Webex Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Geomant

Date Founded

1984

Company Location

United Kingdom

Company Website

www.geomant.com/end-user-solutions/contact-center-from-the-cloud

Company Facts

Organization Name

2Ring

Company Location

United States, Slovakia

Company Website

www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

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