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What is Graff Group?

In today's competitive landscape, the speed at which business operates is directly influenced by the quickness of our thinking. What was formally regarded as certain by your prospects or within the competitive arena has probably shifted over time. Thus, it's essential to challenge everything, including the information shared by your sales team. While they may have a solid understanding of the client, do they genuinely grasp the client's true feelings and motivations? They might, but if your revenue is stagnant, it could signal a need to reassess those insights. Conducting a simple Win/Loss analysis could reveal flaws in some of your foundational beliefs. The success of a Win/Loss evaluation greatly depends on the depth of inquiry into the relevant topics. We conduct unbiased, one-on-one telephone interviews with all key decision-makers and influencers involved in the sales process. The timing of this study is crucial, necessitating that it takes place during or right after the sales cycle to ensure the accuracy of the information collected, as the experience remains fresh in the prospect's mind. This reflective practice can yield significant insights that have the potential to influence future business strategies profoundly. By committing to this analysis, organizations can better align their approaches to meet evolving market demands effectively.

What is Diamond Voice?

Diamond Voice provides hosted telephone solutions on a national scale, serving a wide array of leading companies from different industries. Our in-depth knowledge of telecommunications and cloud telephony empowers our Sales Engineers to offer outstanding customer service, coupled with a comprehensive grasp of system features. We are dedicated to delivering business-grade telephone solutions and innovative IVR applications specifically designed for the cloud-based telephony platform. Our state-of-the-art and cost-effective hosted telephone services guarantee that businesses can sustain effective communication in a highly competitive landscape. As a family-owned and privately held enterprise, we treat your business with the same level of commitment and quality as we do our own operations. Loyalty and reliability are core values that underpin our service philosophy. Additionally, we pride ourselves on providing exceptional technical support; we understand that business needs can arise outside of standard hours. Consequently, we offer around-the-clock technical assistance, ensuring that no question is too trivial to be answered. Our unwavering aim is to facilitate seamless communication for all clients, thereby underlining our dedication to their ongoing success and satisfaction. In doing so, we strive to foster long-lasting partnerships built on trust and mutual growth.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Graff Group

Date Founded

1993

Company Location

United States

Company Website

www.graffgroup.com/winloss-analysis/

Company Facts

Organization Name

Diamond Voice

Date Founded

1997

Company Location

United States

Company Website

www.diamondvoice.com

Categories and Features

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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