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What is HarrisData CRM?

HarrisData offers three innovative CRM modules designed to significantly improve operational efficiency within organizations. CustomerFirst® provides various departments with crucial tools for support, help desk operations, and quality monitoring, enabling them to efficiently handle customer information relevant to their individual needs. This comprehensive solution tracks the entire process from the initial logging of a request or issue to its final resolution. SalesFirst® is specifically crafted to assist businesses in structuring their sales teams, prospects, and client relationships. This essential tool for sales professionals consolidates all relevant historical and key information about potential customers, while also facilitating the monitoring of competitor data to enhance sales tactics in response to market dynamics. Finally, WebFirst® offers customers the ability to access, update, and create support tickets online at any time, ensuring they have round-the-clock convenience. This module also allows users to conveniently download software updates from the web, keeping them equipped with the latest tools as needed, further enhancing user experience and satisfaction. By integrating these modules, organizations can create a cohesive system that streamlines customer engagement and boosts overall productivity.

What is DriveCentric?

Selling demands a high level of commitment and hard work. In the past, many software solutions were developed under the assumption that increased access to data would lead to better sales results; however, this belief has often been proven incorrect. By cutting out irrelevant data distractions, your sales team can focus solely on the crucial information necessary for effective deal management. DriveCentric Desking has undergone its most notable enhancement to date, turning even the smallest details into valuable insights. Juggling multiple tools and fragmented payment information can become overwhelming, yet DriveCentric offers an integrated approach by combining desking, showroom, and retail operations into one cohesive solution, which enhances customer satisfaction significantly. With a holistic 360-degree perspective of every customer, it becomes straightforward to pinpoint sales opportunities that are most likely to convert. Thus, rather than wasting time on extensive list-building, redirect your focus towards identifying potential buyers who are ready to make a purchase! The prospects within your customer database are now easier to access than they have ever been—learn how our customer segmentation tool can significantly boost your profitability. In today's fast-paced environment, utilizing such tools can drastically reshape your sales strategy, leading to improved efficiency and outcomes. Embracing this innovative approach may be the key to unlocking new levels of success in your sales endeavors.

Media

Media

Integrations Supported

700Credit
Bitesize
CDK Global
Dealer.com
DealerBuilt
DealerSync
Dealertrack DMS
ERA-IGNITE
Facebook Messenger
Linq
RingCentral RingCX
RouteOne
VUE DMS
Vehicle Acquisition Network (VAN)
VisQuanta AMS
Volie
mScanAPI®

Integrations Supported

700Credit
Bitesize
CDK Global
Dealer.com
DealerBuilt
DealerSync
Dealertrack DMS
ERA-IGNITE
Facebook Messenger
Linq
RingCentral RingCX
RouteOne
VUE DMS
Vehicle Acquisition Network (VAN)
VisQuanta AMS
Volie
mScanAPI®

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HarrisData

Date Founded

1972

Company Location

United States

Company Website

www.harrisdata.com/software/crm

Company Facts

Organization Name

DriveCentric

Date Founded

2010

Company Location

United States

Company Website

www.drivecentric.com/crm-hub

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

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