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What is Hospitality Suite CRM?

Our services leverage the capabilities of Microsoft Dynamics 365 Power Platform to deliver a wide range of effective customer relationship management solutions specifically designed for the hospitality industry. Facilities such as resorts, hotels, restaurants, golf courses, spas, and hospitality management companies of all sizes can benefit from our cutting-edge offerings. By integrating guest interactions into a unified platform, you can develop a thorough 360° perspective on your customers. We offer two primary products: HotelCRM 365 and Hospitality Suite CRM. At its foundation, Microsoft Dynamics 365 Customer Engagement acts as a flexible software development platform. The Dynamics 365 framework is highly adaptable, built with customization as a top priority. A key element of this offering is what Microsoft calls the xRM Platform, addressing any relationship management requirements. While the product contains powerful general CRM capabilities, they are not specifically tailored to the hospitality sector, which is where Hospitality Suite CRM becomes essential. This focused strategy guarantees that the distinctive needs of hospitality professionals are effectively addressed, allowing them to enhance guest experiences and streamline operations further. Ultimately, our solutions empower businesses to thrive in a competitive market by fostering lasting relationships with their clientele.

What is EspoCRM?

The hospitality sector stands out as one of the most rapidly evolving and fiercely competitive industries. As travelers become increasingly savvy with technology and more focused on pricing, establishing lasting connections with returning guests and attracting new ones has become a daunting challenge. This is precisely where hotel CRM software proves invaluable. By enhancing your sales, marketing efforts, and customer service, this solution significantly boosts customer satisfaction levels. Additionally, the CRM consolidates all inquiries from various channels, such as booking engines, travel platforms, and web forms on your own site. It develops a comprehensive profile for each guest, meticulously cataloging all interactions and visits for future reference. Furthermore, it simplifies your marketing initiatives, enabling you to design targeted, data-driven email campaigns for both business clients and individual guests. Beyond marketing, it enhances transparency in financial dealings, automating the creation and processing of invoices and quotes, which streamlines your operational workflows. Ultimately, leveraging such technology can give your hotel a competitive edge in a crowded marketplace.

Media

Media

Integrations Supported

Google
Mailchimp
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Zapier

Integrations Supported

Google
Mailchimp
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HospiTalitySoft 365

Date Founded

2019

Company Location

United States

Company Website

www.hospitalitysoft365.com/hospitalitysuite

Company Facts

Organization Name

EspoCRM

Date Founded

2014

Company Location

Ukraine

Company Website

www.espocrm.com

Categories and Features

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Ticketing

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

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