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What is ICOMM TMA?

ICOMM is a consultancy and management firm in the telecommunications sector that emphasizes a comprehensive range of services, including IT Telecom Expense Management, fixed telephony assistance, UCaaS, mobility services, contract and RFP management, network transformation consulting, and Bill Payment Services. With a global clientele spanning over 4,000 locations in regions such as North America, Europe, and Asia Pacific, ICOMM has built a reputation as a reliable partner since its inception in the early 1990s, reflected in its noteworthy client retention statistics. The company is committed to being the leading provider in telecommunications management services, consistently striving to exceed client expectations through the delivery of innovative technology and superior analytical insights. By focusing on both innovation and customer satisfaction, ICOMM persistently adapts its services to align with the evolving demands of its varied customer base, ensuring that they remain at the forefront of the industry. Ultimately, ICOMM's dedication to excellence positions it as a pivotal player in shaping the future of telecom management.

What is Broadvoice?

Broadvoice streamlines communication solutions for small and medium-sized enterprises (SMEs) by integrating robust cloud PBX and unified communication functionalities alongside virtual call centers into a single, acclaimed Unified Communications as a Service (UCaaS) platform. This innovative platform provides enterprise-level capabilities at competitive prices, making it accessible for SMEs. With a reliable and secure network infrastructure, Broadvoice ensures that businesses can connect with their customers seamlessly from any location, at any time, and using any device. Furthermore, the company has earned recognition on both the Deloitte Technology Fast 500 list and the Inc. 500 rankings of the fastest-growing private firms, highlighting its significant impact in the industry. Broadvoice's commitment to excellence and customer satisfaction continues to drive its growth and popularity among businesses looking for effective communication solutions.

Media

Media

Integrations Supported

Flip
Microsoft Outlook
Microsoft Teams
Salesforce
Speak

Integrations Supported

Flip
Microsoft Outlook
Microsoft Teams
Salesforce
Speak

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ICOMM

Company Location

United States

Company Website

www.icomm.co

Company Facts

Date Founded

2005

Company Location

United States

Company Website

Broadvoice.com

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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