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What is ICTPBX?

ICTPBX is a powerful open-source PBX solution tailored for Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), and various service-oriented businesses. At its core, it utilizes FreeSWITCH 1.10 for media processing, combined with FusionPBX 6.6 for configuration management, all accessible through the ICTCore REST API and managed via an user-friendly Angular 13 web interface. Unlike hosted PBX alternatives, ICTPBX runs entirely on your infrastructure, providing complete autonomy over your data, client accounts, and billing systems. Its flexible architecture supports scaling from a handful of extensions to thousands of users without the burden of per-user licensing fees, making it an economical choice for many organizations. This platform is engineered for multi-tenant configurations, guaranteeing that each tenant enjoys their own distinct PBX environment, complete with custom branding, preset limits, and role-specific access controls for improved security and personalization. Notable features comprise support for SIP extensions, ring groups, call queues (ACD), and interactive voice response (IVR) systems, in addition to voicemail, conferencing capabilities, time-based conditions, and intricate call routing. It also facilitates SIP trunks (gateways), inbound Direct Inward Dialing (DID) routing, and call blocking for enhanced operational efficiency. Furthermore, ICTPBX can handle multiple tenants with unique branding and quota management, while seamlessly integrating voice, fax (T.38/FoIP), SMS (SMPP), and email functions into a unified system for efficient communication. This all-encompassing solution effectively addresses the varied demands of contemporary telecommunications, making it a valuable asset for any service provider.

What is ICTContact?

ICTContact is an advanced contact center solution that boasts features including predictive and progressive dialing, an IVR studio, multi-tenant support, and white-label options. This platform specializes in streamlining both inbound and outbound call center activities, facilitating efficient campaign management, answering machine detection (AMD), compliance with do-not-call (DNC) regulations, and automated telemarketing through press 1 prompts, all while offering real-time monitoring and management of calls. Moreover, ICTContact is fitted with a WebRTC-based web phone and an agent interface, along with extensive CRM integration capabilities via REST APIs, which contribute to a smooth user experience. Its powerful features position it as an excellent option for organizations aiming to improve their customer engagement strategies. With the ability to adapt to various operational needs, ICTContact stands out in the competitive landscape of contact center solutions.

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Integrations Supported

ICTBroadcast

Integrations Supported

ICTBroadcast

API Availability

Has API

API Availability

Has API

Pricing Information

$6000/one-time payment
Free Version
Free Trial Offered?

Pricing Information

$1500 one-time
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ICTInnovations

Date Founded

2006

Company Location

Pakistan

Company Website

www.ictinnovations.com

Company Facts

Organization Name

ICTInnovations

Date Founded

2006

Company Location

Pakistan

Company Website

www.ictontact.com

Categories and Features

PBX

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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