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What is IMP (Interpretation Management Platform)?

The Interpretation Management Platform (IMP) is a sophisticated software solution tailored for interpreting agencies, originating from the Frederick Interpreting Agency, a Deaf-owned organization based in Maryland. This platform oversees the entire process from the initial request to the final payment, equipped with a scheduler that detects conflicts and manages recurring appointments, job broadcasting that organizes interpreters based on language proficiency, certification, geographical location, and availability, as well as tailored rate cards for each account that detail rules for urgent requests and after-hours services. Additionally, it features batch invoicing that can integrate with QuickBooks or be processed via Stripe, while also allowing for meticulous tracking of interpreter payments. To address the diverse needs of administrators, interpreters, and clients, three distinct portals are provided. Interpreters can accept job assignments, control their availability, and easily access the system through their mobile devices, whereas clients have the ability to request interpreters, view invoices, and make payments online. The platform also includes integrated services for Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI), along with a live AI Translator that supports more than 25 languages, enhancing its functionality. Moreover, the Premium tier further elevates the user experience by offering an AI-driven phone receptionist, efficient AI intake from various documents, and specialized AI customer support, solidifying its role as a comprehensive solution for interpreting agencies. This combination of features ensures that all parties involved benefit from a seamless and efficient interpreting service.

What is Clientrol?

Manage, promote, and regulate client retainers and inquiries with ease while handling each client request seamlessly. The Client Portal is secured with a unique Username and Password for safe access. Clients have the capability to track their remaining retainer time and purchase additional hours as needed. Projects can be conveniently exported in PDF format for straightforward sharing. Users can initiate work requests through a customized form, and the feature for managing approval requests can be switched on or off as desired. Time can be added to a request either through manual input or by utilizing a timer, providing flexibility in handling tasks. Requests have the option to be visible or hidden, and clients can access requests without triggering notifications. An option is available to require approval before closing requests, with limitations on submitting new requests if there are no hours left. Payments are directly credited to your PayPal or Stripe account with a 0% processing fee, giving you complete financial control. The user-friendly client access dashboard ensures immediate visibility of all client activities, including real-time updates on online clients and manager availability, which significantly boosts overall operational efficiency and communication. Additionally, the system's design promotes a streamlined workflow, making it easier for clients and managers to collaborate effectively.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$199
Free Trial Offered?

Pricing Information

$12 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Frederick Interpreting Agency

Date Founded

2026

Company Location

United States

Company Website

www.interpretationmanagement.com

Company Facts

Organization Name

Clientrol

Date Founded

2016

Company Location

Ireland

Company Website

clientrol.com

Categories and Features

Categories and Features

Project Management

Not specified

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