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What is Immediation?

Immediation is a comprehensive online platform designed to streamline dispute resolution processes, including mediation, arbitration, adjudication, and automated negotiation, making them more efficient and accessible. Tailored specifically for legal professionals such as mediators, arbitrators, and law firms, it offers a diverse selection of over 30 specialized tools that facilitate secure and intuitive conflict resolution. Among its standout features are automated intake forms, customizable workflows, case and panel management tools, and financial solutions for invoicing and payments, all conveniently available through a secure client portal. Additionally, the platform supports seamless video conferencing, live transcription, exhibit management, and document sharing, all contributing to a fully integrated digital environment for users. Immediation's ISO27001 certification underscores its dedication to security and compliance, while its ability to integrate with popular services like Microsoft Teams and Clio enhances its overall functionality. This integration not only streamlines workflows but also empowers users to effectively manage the intricacies of dispute resolution within today’s digital framework, fostering a more productive and collaborative atmosphere. Overall, Immediation is positioned to revolutionize how legal practitioners approach conflict resolution in the evolving landscape of technology.

What is Amiko?

Presenting a groundbreaking digital platform that expertly manages the entire dispute process, from enhancing communication between cardholders and merchants to overseeing resolution and arbitration through Mastercom and VROL. This state-of-the-art solution operates as a virtual agent for fraud and disputes, featuring sophisticated chatbot functionalities that tackle potential fraud challenges and various dispute conversations directly within your application or portal. By converting case management into a digital format, it achieves unprecedented levels of process automation—optimizing everything from case initiation and collaboration with merchants to fraud reporting and bulk handling—leading to extraordinary efficiency gains. The system also integrates data pre-filling and validation processes to minimize errors committed by agents, while smart deadline tracking and case prioritization guarantee that no critical timelines are missed. Transition seamlessly from your existing dispute management tools or expensive outsourcing options to Amiko, resulting in a tenfold increase in operational efficiency and the complete removal of dispute write-off limits. By streamlining the intricacies of fraud and dispute management, Amiko also ensures a smooth onboarding experience for new agents, facilitating their integration into a more efficient framework. This revolutionary approach not only boosts operational effectiveness but also positions your organization as a leader in the realm of dispute resolution technology, paving the way for future advancements in the field. Increased efficiency and enhanced agent training will further solidify your competitive advantage in the market.

Media

Media

Integrations Supported

Clio
Ethoca
Microsoft Teams
Verifi

Integrations Supported

Clio
Ethoca
Microsoft Teams
Verifi

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Immediation

Company Location

United States

Company Website

immediation.com

Company Facts

Organization Name

Rivero

Company Location

Switzerland

Company Website

rivero.tech/amiko

Categories and Features

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

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