InStream CRM
5.0 out of 5 starsCallShaper
5.0 out of 5 starsRatings and Reviews 1 Rating
Ratings and Reviews 3 Ratings
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What is InStream CRM?
Consolidate crucial information about your clientele by centralizing all your contacts onto one platform. Integrate your accounts with LinkedIn and other social media networks to effortlessly collect vital insights. By amassing the essential customer data, you can unlock valuable perspectives that inform your strategies. Organize your contacts based on comprehensive information to ensure that no conversation goes unnoticed. This enables you to communicate effectively with the right people at the perfect times, thereby enhancing the quality of your interactions while saving time through automation. Engage in live discussions and promote seamless information sharing within your team. Establish stronger connections with your clients through ongoing communication efforts. Streamline the management of your business relationships by having all customer interactions available in one convenient location. With quick access to everything you require, including a summary of your recent discussions, you can maintain an organized approach. Utilize various lists to keep your conversations structured and improve your communication flow even further. This method not only boosts efficiency but also leads to a more systematic way of nurturing customer relationships, ensuring that you remain proactive and responsive to your clients' needs. Ultimately, this integrated approach to managing client interactions can significantly elevate your business success.
What is CallShaper?
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
API Availability
API Availability
Has API
Pricing Information
$8.00/month/user
Free Version
Free Trial Offered?
Pricing Information
$75 per month
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!
Supported Platforms
SaaS
Android
Supported Platforms
SaaS
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
InStream.io
Date Founded
2015
Company Location
Poland
Company Website
www.instream.io
Company Facts
Organization Name
CallShaper
Date Founded
2012
Company Location
United States
Company Website
www.callshaper.com
Categories and Features
Contact Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Group Management
Interaction Tracking
Lead Management
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
CRM
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Lead Management
Campaign Management
Lead Capture
Lead Scoring
Lead Segmentation
Categories and Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Screen Activity Recording
Call Tracking
CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Contact Management
Activity Management
Appointment Management
Contact Database
Contact Import/Export
Lead Management
Sales Pipeline Management
Search / Filter
Social Media Integration
Customer Advocacy
Campaign Management
Communication Management
Reporting/Analytics
Customer Success
Account Management
Communication Management
Customer Engagement
Revenue Management
Win / Loss Analysis
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Power Dialers
Not specified
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Sales
Not specified
Sales Dialers
Not specified
Sales Engagement
CRM Integration
Call Scripts / Call Steps
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Search
Task Management
Templates
Workflow Management
Telemarketing
Auto Dialer
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration