Emailgistics Reviews & Ratings

Emailgistics

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 2 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Inbox Works?

Inbox Works is a cutting-edge, web-based shared inbox currently being created for teams that manage a collective email address, such as support@ or hello@. It guarantees that all conversations remain visible until completely resolved, shows which team member is drafting a response, and alerts users to avoid sending duplicate replies. Team members can communicate privately about the email, designate ownership of specific conversations, and easily navigate the inbox with handy keyboard shortcuts. To improve follow-up efficiency, it offers the ability to bring back messages on certain dates or when replies are overdue, ensuring that commitments are honored even if the original recipient replies first. Moreover, users can take advantage of optional features like snoozing emails, adding personalized signatures, and establishing rules to automatically move certain messages into the Done folder. This tool is designed for compatibility with Google Workspace and Microsoft 365, enabling smooth communication without the need for a ticketing system. Notably, the platform is incredibly fast, with the next email and reply opening in under a tenth of a second. Teams interested in trying out the product can apply for free early access, and there is also a no-sign-up browser demo available that includes sample emails to demonstrate its features. This intuitive design aims to make collaborative email management more efficient and accessible for teams, ultimately enhancing their productivity.

What is Emailgistics?

Emailgistics is a comprehensive solution for managing team inboxes within Microsoft Office 365. By leveraging its robust workflow and analytics capabilities, it significantly enhances team efficiency and aids in informed decision-making. With Emailgistics, you can seamlessly work within Outlook, ensuring that your email communications remain securely within Office 365. This tool streamlines the email routing process, allowing agents to dedicate their efforts to responding rather than manually sorting through messages. Its tracking features guarantee timely and precise responses to customer inquiries. Automated message routing can direct hundreds of emails to the appropriate team members in mere seconds, which optimizes workflow. Additionally, Outlook's functionality allows for the creation of specific folders for each agent, preventing the loss or duplication of emails. This helps ensure that no important correspondence slips through the cracks, while also allowing your team to maintain professionalism by addressing emails before they escalate. Overall, Emailgistics is an essential tool for teams looking to improve their email management and customer interactions.

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Integrations Supported

Microsoft 365

Integrations Supported

Microsoft 365
Microsoft Outlook

API Availability

API Availability

Pricing Information

Approval-based early access is free. Planned pricing includes a Free plan for teams of up to three and Team at $29/month for the whole team; prices are not final.

Pricing Information

$10 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Orumio

Date Founded

2023

Company Location

Japan

Company Website

inbox-works.com

Company Facts

Organization Name

Emailgistics

Date Founded

2019

Company Location

Canada

Company Website

emailgistics.com

Categories and Features

Email Management

Not specified

Categories and Features

Customer Service

Alerts / Escalation
Email Management
Performance Metrics
Queue Management
Workflow Management

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management

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