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What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

What is Agility?

Explore the Agility Suite, a remarkable array of CMMS and CAFM solutions crafted for your ease of use. Our CMMS software proficiently manages both human resources and equipment, gathering invaluable insights from assets and merging data across essential areas of your organization. It enables you to assess your performance and receive feedback from your clients. This approach helps businesses realize the complete potential of workflow insights, allowing them to operate more intelligently, elevate performance, improve efficiency, reduce risks, and increase profitability. With enhanced insights at your fingertips, you can make well-informed choices and exert greater control over your organization. The Agility asset and maintenance management software is flexible, evolving with your operations while saving time, reducing expenses, and promoting excellence in asset management. Additionally, Agility IWMS/CMMS empowers organizations to fine-tune their asset and maintenance management capabilities, encompassing tracking, planning, and scheduling, to guarantee that processes are streamlined in an effective and efficient manner. Not only does the Agility Suite provide essential tools for success, but it also fosters a culture of continuous improvement and adaptation in a dynamic business environment. Ultimately, this comprehensive suite equips businesses with everything they need to excel in a competitive marketplace.

Media

Media

Integrations Supported

Active Directory
Blackbaud SIS
Chrome Remote Desktop
Evernote
FileWave
LogMeIn Rescue
Microsoft Azure
Microsoft Intune
Microsoft System Center
Mimasa AI
NIM
Nearpod
Prodigy
SapphireK12
TeamViewer
Tyler SIS Classroom 360
Veracross
Wayground
Zoho Assist

Integrations Supported

RightCapital

API Availability

Has API

API Availability

Pricing Information

Pricing based on district student enrollment

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Company Facts

Organization Name

SSG Insight

Date Founded

1983

Company Location

United Kingdom

Company Website

www.ssginsight.com

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Service History

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Mobile Access
Product Identification
Reporting/Analytics

K-12

Not specified

School Management

Facility Management
Independent / Private
K-12
Parent / Student Portal
Reporting/Analytics
School District

Categories and Features

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

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