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What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

What is CSE Service Manager?

CSE Service Manager is a multifunctional asset management system for schools that includes a sophisticated help desk and remote monitoring capabilities. This all-encompassing solution features three interconnected primary components aimed at helping educational organizations improve their IT functions and enhance the overall effectiveness of diverse school systems and resources. Being completely cloud-based allows users to access its functionalities from virtually anywhere, whether on campus or working from a remote location. Moreover, its web-centric design ensures it is compatible with any device that has internet access, making it highly accessible. The system's flexibility allows it to serve both individual schools and multi-academy trusts (MATs), proving to be an essential tool across various educational settings. By unifying these features, the CSE Service Manager effectively streamlines operations and bolsters productivity within educational institutions, ultimately fostering an environment conducive to learning. As a result, it equips schools with the necessary tools to adapt and thrive in an ever-evolving educational landscape.

Media

Media

Integrations Supported

Active Directory
Chrome Remote Desktop
ClassDojo
ClassLink
Duolingo
Evernote
Formative
LearnZillion
LogMeIn Rescue
Microsoft 365
Microsoft Azure
Microsoft Intune
Nearpod
Noko
PowerSchool SIS
Quizlet
SapphireK12
Skyward
Socrative
TeamViewer

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing based on district student enrollment

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Company Facts

Organization Name

CSE Education Systems

Date Founded

1995

Company Location

United Kingdom

Company Website

cse-net.co.uk/products/cse-service-manager/

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Service History

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Mobile Access
Product Identification
Reporting/Analytics

K-12

Not specified

School Management

Facility Management
Independent / Private
K-12
Parent / Student Portal
Reporting/Analytics
School District

Categories and Features

Education

Not specified

IT Management

Not specified

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