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What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

What is Guardian CMMS?

Guardian Software Products Inc. is both the developer and support provider for the Guardian software suite, which specializes in the management of assets, maintenance, and materials. The funding for the GUARDIAN software's development was sourced through Western Software, a sister company established in 1975 with the goal of offering tailored software solutions. As Western Software progressed, it identified a growing need for an all-in-one Windows-based software solution designed for Asset, Maintenance, and Materials Management, which minimizes the number of keystrokes required, thereby making it more accessible for maintenance staff. The Software Development Team was tasked with creating a comprehensive software suite for Asset, Facilities, Maintenance, and Materials Management that aligns with the requirements of today's budget-conscious managers, while also adhering to specific key objectives. This commitment not only prioritizes essential functionalities but also strives to improve the overall efficiency in the management of resources, ultimately benefiting organizations in their operational endeavors. Additionally, the focus on user-friendliness ensures that the software can be easily adopted by personnel at all levels.

Media

Media

Integrations Supported

Aeries
Google
Google Chrome
Kahoot!
Khan Academy
LearnZillion
Microsoft 365
Microsoft Intune
Microsoft System Center
Nearpod
ProgressBook Suite
Quizlet
SchoolTool
Socrative
TADS Admissions & Enrollment
TeamViewer
VNC Connect
Wayground
Zoho Assist

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing based on district student enrollment

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Company Facts

Organization Name

Guardian CMMS

Company Website

www.guardiancmms.com

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Service History

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Mobile Access
Product Identification
Reporting/Analytics

K-12

Not specified

School Management

Facility Management
Independent / Private
K-12
Parent / Student Portal
Reporting/Analytics
School District

Categories and Features

CMMS

Preventive Maintenance
Scheduling
Work Order Management

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