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What is Incident IQ?

IncidentIQ is dedicated to enhancing educational experiences and asset management by modernizing technology support and service delivery tailored for K-12 institutions. By digitizing service processes, IncidentIQ empowers educators, learners, and support personnel alike. This innovative approach is transforming how school districts manage and provide services, encompassing everything from help desk ticketing systems to the oversight of IT assets and maintenance requests. The platform facilitates the rapid distribution of learning devices to students, ensuring they can access the technology they need without delay. Users can conveniently check out devices while monitoring their previous ownership and storage details. Designed specifically for the complexities of K-12 technology, IncidentIQ's asset management tools enable enterprises to maintain crucial asset data in real time. This robust software not only cuts administrative costs and enhances the service management workflow but also offers improved transparency regarding asset utilization. As a result, schools can make more informed decisions about resource allocation and technology investments.

What is Idhammar CMMS?

Idhammar CMMS systems are employed worldwide by companies of all sizes and across various industries. To learn how Idhammar Systems can bring value to your organization, contact us today. The Idhammar MMS is a cloud-based software solution specifically designed to meet the requirements of modern maintenance practices. It effectively distributes the workload among maintenance staff, leading to improved morale and enhanced efficiency. Besides managing daily operational and inventory costs, it helps to eliminate unnecessary capital expenditures. By reducing unexpected equipment failures, the system greatly enhances asset performance. Moreover, it lowers risk through timely management reports and detailed audit trails. Idhammar MMS boasts a user-friendly interface, complemented by tools for scheduling and overseeing planned and preventative maintenance. It also features SMS and email notifications that quickly alert relevant engineering personnel about significant events, promoting effective communication and swift responses. This thorough approach guarantees that your maintenance operations are not only efficient but can also adapt to the changing needs of the industry, ensuring long-term sustainability and growth. Additionally, the integration of advanced analytics allows for continuous improvement in maintenance strategies.

Media

Media

Integrations Supported

Active Directory
Administrator's Plus
Aeries
BeyondTrust Endpoint Privilege Management
Blackbaud SIS
ClassDojo
Evernote
FileWave
Google Chrome
Jamf Pro
LearnZillion
Memrise
Microsoft 365
Microsoft Azure
Nearpod
Noko
PowerSchool SIS
RapidIdentity
Skyward
VNC Connect

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing based on district student enrollment

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Incident IQ

Company Location

United States

Company Website

www.incidentiq.com

Company Facts

Organization Name

Idhammar Systems

Date Founded

1971

Company Location

United Kingdom

Company Website

www.idhammarsystems.com/cmms/

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Service History

CMMS

Asset Tracking
Inventory Control
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Mobile Access
Product Identification
Reporting/Analytics

K-12

Not specified

School Management

Facility Management
Independent / Private
K-12
Parent / Student Portal
Reporting/Analytics
School District

Categories and Features

CMMS

Asset Tracking
Inventory Control
Preventive Maintenance
Purchasing
Scheduling
Work Order Management

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