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What is Infinia ML?
Navigating document processing can often seem complex, yet it can be simplified. Our intelligent document processing platform is designed to discern what you are seeking, whether it be extraction or categorization. Infinia ML harnesses the power of machine learning to swiftly grasp context and the interconnections between words and data visuals. We are committed to assisting you in reaching your objectives through our advanced machine learning features. Utilizing machine learning can empower you to enhance your business decisions significantly. We customize our solutions to address your specific business challenges, revealing hidden insights and enabling precise predictions that steer you towards success. Furthermore, our intelligent document processing solutions are not mere illusions; they stem from years of expertise and cutting-edge technology, ensuring reliability and effectiveness. By integrating our solutions, you can transform how your organization handles data and insights.
What is Halosight?
Businesses of all sizes leverage Halosight AI and NLP to improve support outcomes and analyze help desk data signals more effectively. By revealing essential support metrics, they can enhance operational productivity simultaneously. This strategy opens up pathways for innovation, as customers choose Halosight to realize positive support outcomes through insights derived from previously overlooked service cloud data. The essence of innovation lies in fully utilizing the information contained within tickets and case histories. Halosight's clients tap into AI and NLP to discover new opportunities. When support agents are equipped with crucial insights, information evolves into actionable strategies. This empowers them to tackle problems proactively, rather than simply reacting to issues as they occur. Long, cumbersome lists of case reasons become a thing of the past due to Halosight's automation, which efficiently categorizes cases to improve routing and workflow. Furthermore, the platform allows for the identification of new support signals that boost case deflection, enhance knowledge management, and increase agent productivity. By integrating seamlessly through the Salesforce App Exchange, Halosight becomes an integral part of the Salesforce ecosystem, rather than just an additional feature. This holistic approach nurtures a culture of ongoing enhancement in customer support, ultimately leading to better user experiences and satisfaction.
Integrations Supported
Salesforce
Salesforce Agentforce Service
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$2,500 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Infinia ML
Date Founded
2017
Company Location
United States
Company Website
infiniaml.com
Company Facts
Organization Name
Halosight
Company Location
United States
Company Website
www.halosight.com
Categories and Features
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
OCR
Batch Processing
Convert to PDF
ID Scanning
Image Pre-processing
Indexing
Metadata Extraction
Multi-Language
Multiple Output Formats
Text Editor
Zone Selection Tool
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation