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What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

What is CloudCC CRM?

CloudCC stands out as an exceptional CRM solution, empowering users to cultivate robust customer relationships while seamlessly engaging with clients in areas such as sales, marketing, and customer support, among other functionalities. By utilizing this platform, businesses can enhance their overall customer experience and drive growth.

Media

Media

Integrations Supported

ADP Total Absence Management
B2B Portal
BluJay Augmented Global Trade
CC1 Lab
Hotellistat
Intelgic
Kleene
LinkedIn Sales Navigator
Procify Workflow
Qorus Integration Engine
Rayven
Responder360
Smart Demand Planner
TCS Optumera
TCS TAP
TimeLinx
Vergo
Whistle Messaging
Znode
e-PlanREVIEW

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$5/month/user
visit http://www.cloudcc.com/en/price/price.html for more detail
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Company Facts

Organization Name

CloudCC

Date Founded

2008

Company Location

China

Company Website

www.cloudcc.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Not specified

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