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What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

What is Fortude?

As a distinguished partner of Infor Global Alliance, we specialize in delivering customized technical and consulting services that emphasize Infor’s ERP solutions tailored for a variety of industries. Our dedication to simplifying Infor solutions and taking ownership of outcomes guarantees that our clients' projects thrive, cultivating enduring partnerships. No matter the size or initial stage of your business, we work tirelessly to make Infor ERP both accessible and user-friendly. Our proficiency covers Infor M3 and M3-based CloudSuites, enabling us to handle extensive projects, upgrades, and migrations while providing both functional and technical consulting. We also engage in integrations and bespoke developments using Infor’s extensibility tools, and we have extensive expertise in Infor’s Business Intelligence and performance management solutions, including Infor BI, Birst, and d/EPM. By continuously evolving with industry trends, we empower our clients with the most effective tools to drive their growth and success, thereby reinforcing our commitment to their long-term objectives. Our focus on innovation ensures that we remain at the forefront of delivering unparalleled service and results.

Media

Media

Integrations Supported

ADP Global Payroll
ADP Total Absence Management
Cloud Inventory
Codeless Platforms BPA Platform
GA Connector
Maileon
PeakCommerce
Pepper
ProLinc
Projectmates
Qorus Integration Engine
Rayven
Scotty
Selectron Relay
Smart Inventory Planning & Optimization
StarfishETL
TCS TAP
TimeLinx
seventhings

Integrations Supported

ADP Global Payroll
ADP Total Absence Management
Cloud Inventory
Codeless Platforms BPA Platform
GA Connector
Maileon
PeakCommerce
Pepper
ProLinc
Projectmates
Qorus Integration Engine
Rayven
Scotty
Selectron Relay
Smart Inventory Planning & Optimization
StarfishETL
TCS TAP
TimeLinx
seventhings

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Company Facts

Organization Name

Fortude

Date Founded

2012

Company Location

Sri Lanka

Company Website

fortude.co

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Product Lifecycle Management

Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management

Popular Alternatives

Popular Alternatives

Infor M3 Reviews & Ratings

Infor M3

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