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What is Infor d/EPM?

Gain an in-depth and immediate insight into your company's performance with Infor Dynamic Enterprise Performance Management® (Infor d/EPM®). This cutting-edge EPM software combines advanced business tools with strong financial planning capabilities, allowing you to confidently analyze historical and current performance while also forecasting future results. Enhance your budgeting process by employing a planning solution that seamlessly integrates both planned budgets and actual figures. Designed with financial best practices at its core, d/EPM not only improves user experience but also works harmoniously with ERP systems. Effortlessly consolidate various accounting records from your legal entities, handle elimination entries, and generate a consolidated set of financial statements with ease. Utilize a unified sales forecasting and planning tool that aligns finance and operations teams, enabling the development of accurate sales forecasts that connect to your budgets and strategic objectives. This comprehensive strategy ensures that your organization remains flexible and well-prepared to adapt to shifting market conditions while driving growth. By adopting such an integrative approach, your business can thrive in an increasingly competitive landscape.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

Integrations Supported

3CAD
ADP Next Gen HCM
ADP Streamline
ADP Workforce Now On the Go
Ariane Systems
Clearwell AI
DATABASICS Time & Expense
DDS
Longview Transfer Pricing
OnLearned
Responder360
SEGMENTAIL
Service Greeni
Spotler
Sunflower Lab IDP
TCS HOBS
TCS Intelligent Urban Exchange
TCS MasterCraft DevPlus
TCS MasterCraft TransformPlus
TimeLinx

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/solutions/financials/enterprise-performance-management

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

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