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What is Instaply?

Instaply provides a messaging platform aimed at improving customer engagement and driving sales growth. If you're overwhelmed by a high volume of incoming calls, find live chat limiting, or are tired of having a single social media manager solely dedicated to Messenger, Instaply’s messaging service addresses these issues effectively. By utilizing features such as conversational keyword tracking and efficient follow-up techniques, our clients uncover successful methods for enhancing customer support and promoting additional sales. The committed team at Instaply U.S. supports businesses of various scales, prioritizing excellent customer service, openness, and operational efficiency. As we move forward, it’s evident that text and messaging will become the primary channels of communication between companies and their clients. By selecting Instaply, you can stay competitive, as our platform is versatile across devices and integrates effortlessly, whether your business is based in physical stores or operates with multiple call centers. Take advantage of this cutting-edge approach to customer interaction and revolutionize how you engage with your target market. With Instaply, you can confidently navigate the evolving landscape of customer communication.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

ASI PMS
FLEXIPASS
Google Ads
Infor HMS
Jonas Chorum
Knowcross
Little Hotelier
Maestro PMS
Mews
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
RemoteLock
ResortSuite PMS
SkyTouch Hotel OS
Stayntouch PMS
WebRezPro
innRoad
roommaster

Integrations Supported

ASI PMS
FLEXIPASS
Google Ads
Infor HMS
Jonas Chorum
Knowcross
Little Hotelier
Maestro PMS
Mews
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
RemoteLock
ResortSuite PMS
SkyTouch Hotel OS
Stayntouch PMS
WebRezPro
innRoad
roommaster

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Instaply

Date Founded

2013

Company Location

France

Company Website

www.instaply.com/en/

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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