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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is IntelliClick?
Enhance your engagement tactics with IntelliClick's innovative, automated functionalities that spark conversations with your audience in real time. Equipped with alerts, easy "one-click" call-to-action links, and valuable analytics, your organization can focus on the most promising opportunities at precisely the right times. Utilize our "top leads" metrics to identify potential buyers who are ready to make a purchase. Our Weighted Lead Scoring system allows you to assign values to different tracking behaviors, helping you evaluate and discover your most promising leads; you can even score individual web page visits if required. Furthermore, you can take your strategy to the next level by automating actions and dispatching email alerts based on the data you gather, allowing your sales and marketing teams to maintain engagement. The IntelliClick PLUS edition amplifies these features, ensuring your company upholds CRM data integrity, complies with privacy regulations, and assesses the success of your email campaigns. Moreover, this robust tool aids in streamlining your workflow, ensuring that your team functions at peak efficiency while maximizing overall productivity. In this way, IntelliClick not only enhances engagement but also drives meaningful results for your organization.
What is Bronto Marketing Platform?
An adaptable and powerful software solution aimed at boosting revenue, optimizing time management, and maximizing marketing resources. Cultivate valuable customer relationships that transition into sales by conveying the right message at the right moment. Utilize your data effectively to create customized, relevant cross-channel communications designed for each unique customer. Experience a rise in clicks, increased conversions, and improved sales with minimal extra effort. Go beyond just tracking open rates and click-through rates to assess the revenue generated by each marketing campaign. Gain critical insights to fine-tune your targeting strategies. Forge a unified brand experience by leveraging your data—no matter where it resides—to elevate the effectiveness of your email marketing. The Bronto Marketing Platform seamlessly integrates with almost all e-commerce systems, including bespoke solutions and various marketing technologies, providing a comprehensive view of each customer. Ensure smooth interactions with customers across email, SMS, and web at every stage of their journey, from initial sign-up to checkout and re-engagement, guaranteeing a fluid experience throughout. By utilizing this platform, businesses can not only refine their marketing techniques but also significantly boost customer satisfaction and loyalty over time. This comprehensive approach fosters long-lasting connections that can drive sustained business growth.
Integrations Supported
Barilliance
Blotout
Cloud4Wi
CrowdTwist
Emotive
GoDataFeed
Google Analytics
Help Scout
Insider One
API Availability
API Availability
Pricing Information
$1,495 per year
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Training Options
Documentation Hub
Webinars
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
IntelliClick
Company Location
United Kingdom
Company Website
intelliclicksoftware.com
Company Facts
Organization Name
Oracle NetSuite
Date Founded
2002
Company Location
United States
Company Website
bronto.com
Categories and Features
Email Marketing
Not specified
Email Template Design
Not specified
Categories and Features
eCommerce Marketing
Not specified
Email Marketing
A/B Testing
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Email Template Design
Not specified
Marketing
Not specified
Marketing Automation
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Sales Intelligence
Segmentation
Social Marketing
Website Visitor Tracking
Performance Marketing
Not specified