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Ratings and Reviews 0 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is IntelliClick?
Enhance your engagement tactics with IntelliClick's innovative, automated functionalities that spark conversations with your audience in real time. Equipped with alerts, easy "one-click" call-to-action links, and valuable analytics, your organization can focus on the most promising opportunities at precisely the right times. Utilize our "top leads" metrics to identify potential buyers who are ready to make a purchase. Our Weighted Lead Scoring system allows you to assign values to different tracking behaviors, helping you evaluate and discover your most promising leads; you can even score individual web page visits if required. Furthermore, you can take your strategy to the next level by automating actions and dispatching email alerts based on the data you gather, allowing your sales and marketing teams to maintain engagement. The IntelliClick PLUS edition amplifies these features, ensuring your company upholds CRM data integrity, complies with privacy regulations, and assesses the success of your email campaigns. Moreover, this robust tool aids in streamlining your workflow, ensuring that your team functions at peak efficiency while maximizing overall productivity. In this way, IntelliClick not only enhances engagement but also drives meaningful results for your organization.
What is Flodesk?
Flodesk serves as an essential tool for both beginners and experienced marketers who want to create campaigns that drive business success. Design stunning emails that your audience will look forward to, ensuring they are optimized for viewing on any device. Discover the most intuitive email builder on the market, demonstrating that achieving results can be simple and effective. Dive deep into your creative journey with this cutting-edge design platform. Effortlessly capture leads using customizable forms that reflect your brand across multiple devices. Access insightful and timely dashboards that can help improve your email marketing strategies. With automation capabilities, you can generate income even during your downtime. For just $38 monthly, small businesses can benefit from unlimited subscribers and complete access to all features, making it an appealing option for those seeking to broaden their audience. This platform truly empowers its users to unlock the full potential of their email marketing endeavors, ensuring they can engage with their audience effectively. It stands out as a valuable asset in the competitive landscape of digital marketing.
Integrations Supported
GoldMine CRM
MailStyler 2
SMTP.com
Integrations Supported
Agolix by Assessment Generator
Axis LMS
Deadline Funnel
Divi
Evalinator
Interact
Rekomi
API Availability
API Availability
Pricing Information
$1,495 per year
Free Trial Offered?
Pricing Information
$38 per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
IntelliClick
Company Location
United Kingdom
Company Website
intelliclicksoftware.com
Company Facts
Organization Name
Flodesk
Date Founded
2019
Company Location
United States
Company Website
flodesk.com
Categories and Features
Email Marketing
Not specified
Email Template Design
Not specified
Categories and Features
Drag and Drop Email Builders
Not specified
Email Marketing
CAN SPAM Compliance
Event Triggered Email
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor
Email Newsletter
Not specified
Email Template Design
Not specified
Marketing Automation
Analytics / ROI Tracking
Landing Pages / Web Forms
Segmentation
Wedding Planning
Not specified