Ratings and Reviews 1,634 Ratings
Ratings and Reviews 1,237 Ratings
What is Intermedia Unite?
What is 3CX?
Integrations Supported
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
free forever for up to 10 users. 3CX SMB is our low cost solution for up to 20 users. All other 3CX subscriptions are based on the number of simultaneous calls and not the number of extensions/users. This makes 3CX pricing much more competitive. Enter the number of users you have and we will automatically calculate the 3CX license size your company needs.
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
Intermedia
Date Founded
1993
Company Location
United States
Company Website
www.intermedia.com
Company Facts
Organization Name
3CX
Date Founded
2005
Company Location
United States
Company Website
www.3cx.com
Categories and Features
AI Receptionists
Not specified
Business Phone Systems
Business VoIP
Call Center
Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.
Not specified
Contact Center as a Service (CCaaS)
Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.
Not specified
SIP Trunk
Team Communication
Telephony
UCaaS
Not specified
Unified Communications
Video Conferencing
Web Conferencing
Not specified
Workforce Optimization (WFO)
Categories and Features
Business Phone Systems
Business VoIP
Call Center
Call Center Infrastructure (CCI)
Not specified
Cloud Communication Platform
Cloud PBX
Fax Server
Live Chat
PBX
Not specified