Intermedia Unite vs. Hostcomm

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What is Intermedia Unite?

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

What is Hostcomm?

Hostcomm is a cutting-edge hybrid intelligence platform combining AI-driven automation and human expertise to revolutionize customer service across multiple communication channels. It features advanced multi-modal AI agents capable of handling voice, video, chat, and seamless human handoffs, all powered through a secure, no-download WebRTC client that works on any device or browser. The platform’s remote visual assistance technology enables experts to view live customer environments through smartphone cameras, guiding them step-by-step to resolve issues instantly, reducing travel expenses and boosting first-time fix rates. Hostcomm’s AI agents create deeply personalized interactions by leveraging historical customer data, preferences, and past resolutions to deliver natural, efficient conversations that improve satisfaction and loyalty. Easy integration via modern APIs allows businesses to embed Hostcomm’s tools into their existing systems with minimal coding effort, accelerating adoption and scaling. With over two decades of expertise, Hostcomm’s solutions cut customer interaction costs by up to 80% while enhancing service quality and operational efficiency. Trusted by major clients in sectors such as social housing, utilities, energy management, and charities, Hostcomm drives measurable cost savings and environmental benefits by reducing unnecessary site visits. Its cloud-based infrastructure supports global operations with reliable, scalable performance. Hostcomm also offers comprehensive analytics and reporting to monitor service effectiveness and identify improvement areas. Overall, Hostcomm empowers organizations to deliver exceptional, cost-effective customer service powered by intelligent automation and visual collaboration.

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Integrations Supported

ALGO

CDK Global

DealerSocket

ERA-IGNITE

Google Calendar

Google Contacts

Google Meet

HubSpot CRM

Microsoft 365

Microsoft Copilot

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Integrations Supported

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API Availability

Has API

API Availability

Pricing Information

$22.99/user

Contact us today to get a custom quote for your business.

Pricing Information

£45/month

Free Trial Offered?

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Customer Service / Support

Standard Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

On-Site Training

Company Facts

Organization Name

Intermedia

Date Founded

1993

Company Location

United States

Company Website

www.intermedia.com

Company Facts

Organization Name

Hostcomm

Date Founded

2004

Company Location

United Kingdom & USA

Company Website

www.hostcomm.co.uk

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Virtual Call Center

Web Conferencing

Business VoIP

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

SIP Trunking

Unified Communications

Voice Quality Enhancement

Call Center

Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.

Not specified

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.

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