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Ratings and Reviews 0 Ratings
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What is Juphy?
The Social Inbox for Collaborative Teams brings together all customer notifications and support requests into one unified platform. By utilizing Juphy, you can effectively communicate with your team members, allowing for the fastest responses to customer inquiries through multiple communication channels. Eliminate the frustration of frequent logins and logouts! Real-time management of customer interactions greatly boosts the effectiveness of your support operations. With a simple click, you can quickly reply to messages, mentions, reviews, and comments via Juphy’s user-friendly dashboard. A significant reason for delays in customer support is poor internal communication, which can lead to an average increase of four hours in ticket resolution when relying on email. Improve teamwork on support tickets with collaborative tools like Slack. Create your support team, define roles and permissions, and engage in immediate discussions about incoming messages or tickets to optimize your workflows. This method not only accelerates response times but also nurtures a more unified team atmosphere, ultimately leading to enhanced customer satisfaction. Embracing such collaborative tools can transform the way your team interacts and addresses customer needs.
What is Grytics?
Exhibit your commitment to community engagement by leveraging your expertise in social networking and building relationships. Create a strategy for community involvement that is based on trustworthy data and insights, encouraging collaboration both at work and in the broader community to foster meaningful connections. Cultivate an environment that inspires employees to be passionate about their roles, while also motivating community members to actively participate. Regularly assess your metrics and key performance indicators to better understand employee engagement, sentiments, and productivity rates. When needed, produce customized reports that can be easily sent to your email for convenience. Additionally, link your business intelligence and customer relationship management systems to GRYTICS, ensuring that community insights are efficiently managed from one cohesive platform. This comprehensive approach not only boosts workplace morale but also elevates community engagement, ultimately creating a vibrant ecosystem where everyone thrives.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$39 per month
Free Trial Offered?
Free Version
Pricing Information
$99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Juphy
Date Founded
2018
Company Location
Turkey
Company Website
www.juphy.com
Company Facts
Organization Name
Grytics
Date Founded
2014
Company Location
France
Company Website
grytics.com
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Categories and Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring