JustCall vs. Intermedia Unite

Ratings and Reviews 1 Rating

Total

ease

features

design

support

All reviews and ratings

Ratings and Reviews 1,634 Ratings

Total

ease

features

design

support

All reviews and ratings

What is JustCall?

Remote teams can effectively utilize cloud phone systems, and JustCall offers a versatile solution that functions seamlessly on any device, enabling sales and support teams to communicate from anywhere at any time. Users can swiftly acquire phone numbers across 70 different countries and initiate or receive calls within moments. In just a few minutes, you can establish your own cloud phone framework, making JustCall the quickest and most straightforward option for managing your telecommunication needs. Discover how companies leverage JustCall to streamline their phone communications, enhancing agents' abilities to boost sales and conversion rates. Eliminate the complications of manual dialing and data entry, potentially increasing your sales call volume and productivity by as much as 300%. Moreover, with features like IVR and Smart Call Routing, as well as Live Call Monitoring, you can ensure a smooth customer experience. The addition of SMS Bots allows you to provide clients with responsive support around the clock, while automated integrations can connect with various business tools and applications. Utilizing CRM systems, Helpdesk solutions, and other software automation tools, you can create efficient workflows that benefit both support and sales teams, ultimately leading to greater operational success. By implementing these advanced features, organizations can not only improve their internal processes but also enhance customer satisfaction significantly.

What is Intermedia Unite?

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

Media

See more screenshots & videos

Media

See more screenshots & videos

Integrations Supported

Google Calendar

Google Contacts

HubSpot CRM

Pipedrive

Salesforce

Slack

Zendesk

Front

Gong

Show More Integrations

See All Integrations

Integrations Supported

Google Calendar

Google Contacts

HubSpot CRM

Pipedrive

Salesforce

Slack

Zendesk

Google Meet

Show More Integrations

See All Integrations

API Availability

Has API

Pricing Information

$30 per user per month

Or $24per user per month if billed annually

Pricing Information

$22.99/user

Contact us today to get a custom quote for your business.

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Linux

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

JustCall.io

Date Founded

2016

Company Location

United States

Company Website

justcall.io

Company Facts

Organization Name

Intermedia

Date Founded

1993

Company Location

United States

Company Website

www.intermedia.com

Categories and Features

AI Customer Service

Not specified

AI Customer Support Agents

Not specified

AI Dialers

Not specified

AI Phone Answering Agents

Not specified

AI Receptionists

Not specified

AI Voice Agents

Not specified

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

Mobile Access

Virtual Call Center

Web Conferencing

Call Center

Call Recording

Campaign Management

IVR / Voice Recognition

Inbound Call Center

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Call Center Infrastructure (CCI)

Not specified

Call Monitoring

Not specified

Contact Center Quality Assurance

Not specified

Parallel Dialers

Not specified

Sales Dialers

Not specified

SMS Survey

Audience Targeting

Campaign Management

MMS

Mass Texting

Message Personalization

Scheduled Messaging

Telephony

Auto-Dialer

Call Center Management

Call Monitoring

Contact Management

IVR / Voice Recognition

Inbound Reporting

Outbound Reporting

Predictive Dialer

Telemarketing Management

VoIP

Voice & Data Integration

Vanity Phone Number

Not specified

Workforce Optimization (WFO)

Real-time Guidance

Reporting

Speech Analytics

Surveying

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Virtual Call Center

Web Conferencing

Business VoIP

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

SIP Trunking

Unified Communications

Voice Quality Enhancement

Call Center

Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.

Not specified

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.

Not specified