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What is Kibi CRM?

Kibi CRM is tailored to support small sales and service teams in managing inquiries, WhatsApp messages, callbacks, quotes, and invoices with greater efficiency. This software enables teams to track ownership of inquiries and determine subsequent actions in their processes. Users can capture inquiries from multiple sources, such as website forms, forwarded emails, webhooks, or by importing CSV files. The system offers insights into scheduled callbacks and any overdue follow-ups, while certain WhatsApp integrations allow businesses to keep utilizing the WhatsApp Business app seamlessly. Users can draft online quotes for customer approval, create invoices with payment links, and maintain comprehensive records for each inquiry. The Team and Growth plans come with additional features like lead routing, round-robin assignments, business texting, custom branding, brochures, and optional automatic payment reminders. Furthermore, the Growth plan provides insights into ad performance and conversion metrics, which can significantly boost marketing strategies. Access to quotes and invoices, along with monthly allowances, depends on the chosen plan. A complimentary 14-day trial grants users access to all features for up to 10 users without the need for a credit card, allowing teams to effectively explore the platform's capabilities. Paid plans can accommodate more users, but exceeding the specified limits for seats and messaging may result in extra charges, thereby offering adaptability for teams that are expanding. Additionally, the user-friendly interface ensures that even those who are not tech-savvy can navigate the features effortlessly.

What is Conciergr?

Conciergr operates as an AI-driven receptionist on WhatsApp, specifically designed for small businesses such as tuition centres, swim schools, and dance studios that provide classes. It adeptly manages customer queries through the business's established WhatsApp number by accessing information stored in Google Docs and Sheets, including details about fees, class schedules, availability, and policies. Staff members have the ability to monitor these interactions and can step in when needed, while any questions that the assistant cannot resolve are automatically redirected to the team for further assistance. The platform also includes functionalities to follow up on inquiries that have gone unanswered, collect information for trial-class bookings via chat, email those requests to team members, and send reminders, request Google reviews, and keep track of the sources and status of inquiries. It supports both text and voice-note inquiries, ensuring that all responses are linked to their original context. The one plan costs S$89 a month with everything included, plus S$20 a month for each extra branch, billed monthly in Singapore dollars, and a 30-day free trial is offered, requiring a payment card during the sign-up process. Additionally, it's important for users to be aware that Meta's WhatsApp messaging fees are charged separately from the subscription fee. Ultimately, Conciergr enhances operational efficiency and customer engagement for businesses, allowing for smoother communication and better management of interactions. By leveraging this technology, businesses can focus more on delivering exceptional services while minimizing the administrative burden associated with customer inquiries.

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Integrations Supported

WhatsApp
Facebook Ads
Google Ads
Instagram Ads
MSG91
Make
Razorpay
Stripe
Twilio
Zapier

Integrations Supported

WhatsApp
Google Docs
Google Sheets

API Availability

Has API

API Availability

Pricing Information

$29/month
In the United States, Starter costs $29/month and includes 2 people. Quote and invoice availability and monthly allowances vary by plan. Additional people and messaging usage may cost extra.
Free Trial Offered?

Pricing Information

S$89/month
One plan with everything included: S$89 a month, plus S$20 a month for each extra branch. Billed monthly in Singapore dollars. 30-day free trial with a card added at signup. WhatsApp message fees are billed by Meta.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

StritMedia

Company Location

India

Company Website

kibihq.com

Company Facts

Organization Name

LONUT

Date Founded

2023

Company Location

Singapore

Company Website

conciergr.com

Categories and Features

CRM

Not specified

Lead Management

Not specified

Categories and Features

AI Chatbots

Not specified

AI Receptionists

Not specified

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