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What is Kibi CRM?

Kibi CRM is tailored to support small sales and service teams in managing inquiries, WhatsApp messages, callbacks, quotes, and invoices with greater efficiency. This software enables teams to track ownership of inquiries and determine subsequent actions in their processes. Users can capture inquiries from multiple sources, such as website forms, forwarded emails, webhooks, or by importing CSV files. The system offers insights into scheduled callbacks and any overdue follow-ups, while certain WhatsApp integrations allow businesses to keep utilizing the WhatsApp Business app seamlessly. Users can draft online quotes for customer approval, create invoices with payment links, and maintain comprehensive records for each inquiry. The Team and Growth plans come with additional features like lead routing, round-robin assignments, business texting, custom branding, brochures, and optional automatic payment reminders. Furthermore, the Growth plan provides insights into ad performance and conversion metrics, which can significantly boost marketing strategies. Access to quotes and invoices, along with monthly allowances, depends on the chosen plan. A complimentary 14-day trial grants users access to all features for up to 10 users without the need for a credit card, allowing teams to effectively explore the platform's capabilities. Paid plans can accommodate more users, but exceeding the specified limits for seats and messaging may result in extra charges, thereby offering adaptability for teams that are expanding. Additionally, the user-friendly interface ensures that even those who are not tech-savvy can navigate the features effortlessly.

What is Instant Reply?

Instant Reply functions as a sophisticated AI sales agent designed to facilitate business interactions on platforms such as Instagram, WhatsApp Business, and Messenger. This innovative tool utilizes a company's frequently asked questions, pricing structures, and policies to deliver precise answers to customer queries, evaluate incoming requests, and streamline follow-up actions along with booking processes. Teams can start in an approval mode, and as they gain confidence, they can gradually move towards automatically sending responses that they trust. Moreover, human agents can still manage personalized quotes and decisions on discounts while maintaining the context of ongoing conversations. The platform features a shared inbox that brings together all customer interactions for improved management. Additionally, an MCP server allows for the integration of compatible AI assistants with specific inbox and workflow tasks, depending on workspace access rights, permissions, and the limitations of chosen plans. Notably, access to WhatsApp Business is available through Growth and Pro plans, with separate billing for Meta's delivery fees. In summary, Instant Reply enhances customer engagement processes while offering businesses the flexibility needed to efficiently manage their communications and improve overall responsiveness. This ensures that customer satisfaction remains a top priority for businesses leveraging the platform.

Media

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Media

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Integrations Supported

WhatsApp
Facebook Ads
Google Ads
Instagram Ads
MSG91
Make
Razorpay
Stripe
Twilio
Zapier

Integrations Supported

WhatsApp
Facebook Messenger
Instagram

API Availability

Has API

API Availability

Pricing Information

$29/month
In the United States, Starter costs $29/month and includes 2 people. Quote and invoice availability and monthly allowances vary by plan. Additional people and messaging usage may cost extra.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

StritMedia

Company Location

India

Company Website

kibihq.com

Company Facts

Organization Name

Instant Reply

Company Website

www.instantreply.co

Categories and Features

CRM

Not specified

Lead Management

Not specified

Categories and Features

AI Sales Agents

Not specified

Conversational AI

Not specified

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