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What is Kibi CRM?

Kibi CRM is tailored to support small sales and service teams in managing inquiries, WhatsApp messages, callbacks, quotes, and invoices with greater efficiency. This software enables teams to track ownership of inquiries and determine subsequent actions in their processes. Users can capture inquiries from multiple sources, such as website forms, forwarded emails, webhooks, or by importing CSV files. The system offers insights into scheduled callbacks and any overdue follow-ups, while certain WhatsApp integrations allow businesses to keep utilizing the WhatsApp Business app seamlessly. Users can draft online quotes for customer approval, create invoices with payment links, and maintain comprehensive records for each inquiry. The Team and Growth plans come with additional features like lead routing, round-robin assignments, business texting, custom branding, brochures, and optional automatic payment reminders. Furthermore, the Growth plan provides insights into ad performance and conversion metrics, which can significantly boost marketing strategies. Access to quotes and invoices, along with monthly allowances, depends on the chosen plan. A complimentary 14-day trial grants users access to all features for up to 10 users without the need for a credit card, allowing teams to effectively explore the platform's capabilities. Paid plans can accommodate more users, but exceeding the specified limits for seats and messaging may result in extra charges, thereby offering adaptability for teams that are expanding. Additionally, the user-friendly interface ensures that even those who are not tech-savvy can navigate the features effortlessly.

What is Joqiva?

Joqiva is a digital platform tailored for service-based enterprises in the UK, streamlining customer interactions, job oversight, quotations, billing, and payment reminders into an efficient process. By allowing businesses to transform inquiries into actionable jobs, it offers features such as template usage with pre-existing service data and the ability to draft quotes for employee approval before sending them out. The platform's AI capabilities facilitate inquiry management, enabling staff to confirm details prior to proceeding with actions. Customers benefit from the ability to view quotes and invoices online, while businesses can independently track payment updates, manage bank receipts, and issue reminders according to their subscription plan, ensuring that payments go directly to them instead of through Joqiva. Enhanced subscription plans provide additional features, including advanced controls for team and job management, repositories for saved materials, accountant access, and comprehensive audit trails. An optional AI Receptionist is also available to handle configured phone calls and log messages or inquiries for staff review. Primarily targeting the air-conditioning industry, Joqiva also serves various other service trades across the UK, making it an adaptable solution for improving operational workflows. Its rich array of features is specifically crafted to alleviate the everyday administrative burdens faced by service-oriented companies. This unique approach positions Joqiva as an essential companion for businesses aiming to enhance their productivity and customer service experience.

Media

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Media

Integrations Supported

Facebook Ads
Google Ads
Instagram Ads
MSG91
Make
Razorpay
Stripe
Twilio
WhatsApp
Zapier

Integrations Supported

Sage Accounting
Xero

API Availability

Has API

API Availability

Pricing Information

$29/month
In the United States, Starter costs $29/month and includes 2 people. Quote and invoice availability and monthly allowances vary by plan. Additional people and messaging usage may cost extra.
Free Trial Offered?

Pricing Information

£19/month
Starter is £19/month, Pro is £39/month, and Team is £79/month; prices exclude VAT. Annual billing saves two months. Joqiva offers a 14-day trial with no card required and no automatic charge. Joqiva Receptionist is available separately or as an add-on to eligible Pro and Team plans, starting at £49/month with 150 minutes included. Its trial ends after 14 days or 20 minutes, whichever comes first.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

StritMedia

Company Location

India

Company Website

kibihq.com

Company Facts

Organization Name

Joqiva

Company Location

United Kingdom

Company Website

joqiva.co.uk

Categories and Features

CRM

Not specified

Lead Management

Not specified

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Quotes / Estimates
Work Order Management

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