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What is Klient?

Klient PSA, previously known as Krow, delivers a comprehensive array of professional services automation tools that enhance client delivery. This platform serves as a cohesive solution for organizations and their service teams, fostering a highly connected and collaborative environment aimed at improving customer success. Built entirely on Salesforce's native architecture, Klient PSA prioritizes the needs of its users, enabling project teams to seamlessly interact with customers throughout the entire process, from sales to service delivery. Additionally, Klient's extensive suite includes features such as services proposals and CPQ, project and collaboration management, resource management, and billing and revenue recognition, ensuring that all aspects of service automation are covered. As a result, businesses can streamline their operations and improve efficiency, ultimately leading to better client outcomes.

What is Kaseya BMS?

Kaseya BMS is a powerful, all-in-one Professional Services Automation software tailored to streamline IT service management and business operations for MSPs and IT departments. It centralizes ticketing, project and task management, quoting, billing, and remote device access into a modern, easy-to-use platform, eliminating the need for multiple disconnected tools. Equipped with AI-driven service desk features, it summarizes long ticket threads, suggests relevant documentation from integrated sources like IT Glue, and automates ticket escalation and resolution workflows to enhance technician efficiency and reduce resolution times. The platform automates the entire billing process, from time tracking and expense billing to fixed-price and recurring contracts, ensuring 100% accuracy and faster revenue collection with minimal human intervention. Built-in dashboards and out-of-the-box reports provide real-time insights into key performance indicators, helping businesses make informed decisions without needing specialized IT teams. Seamless integration with existing applications and support for quick migration enable organizations to transition smoothly to Kaseya BMS, improving operational efficiency and customer satisfaction. Backed by customer success stories and industry trust, Kaseya BMS empowers IT professionals to deliver fast, accurate, and cost-effective services while scaling their business.

Media

Media

Integrations Supported

QuickBooks Online
HubSpot CRM
Slack

Integrations Supported

QuickBooks Online
Accelo
Barracuda Cloud Archiving Service
Barracuda SSL VPN
CrewHu
Datto Workplace
Electric
HaloPSA
IT Glue
Kaseya VSA
Quoter
SMSEagle
ScalePad
ScalePad Backup Radar
ScalePad Lifecycle Manager
Sherweb
ThreatLocker
xMatters

API Availability

API Availability

Pricing Information

$15 per user per month
Billed annually
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Klient PSA

Date Founded

2014

Company Location

Canada

Company Website

klient.com

Company Facts

Organization Name

Kaseya

Date Founded

2000

Company Location

United States

Company Website

www.kaseya.com/products/psa-software/

Categories and Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Revenue Recognition

Not specified

Categories and Features

AI PSA

Not specified

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Hardware Inventory
IT Budgeting
Scheduling

IT Project Management

Milestone Tracking
Percent-Complete Tracking
Prioritization
Product Roadmapping
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

IT Service

Contract Management
IT Asset Management
Service Reporting
Ticket Management

MSP

Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Project Management
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Project Management
Resource Management
Time & Expense Tracking

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

RMM

Not specified

Time and Expense

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

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