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What is Knack Brava?

The Knack Brava add-on for SAP Commerce provides an integrated solution for the B2B landscape, effectively connecting manufacturers, distributors, channel partners, and customers through various channels. By leveraging a diverse set of industry-specific workflows and its customizable features, organizations can deliver a remarkable omnichannel experience for their clientele at every interaction point. This tool significantly boosts operational efficiency by automating and refining the order management process, thus fostering a productive work environment. Users have the convenience of requesting quotes, modifying prices, and managing quote references directly within their shopping carts and order submissions. The main dashboard is designed for rapid retrieval of generated quotes, their associated values, and any draft orders, which streamlines administrative tasks. Furthermore, while reviewing product specifications, users can access a summary of all sanctioned quotes tied to that specific product, allowing for quick comparisons. Field sales representatives benefit from the ability to confirm order accuracy across different channels, ensuring that only valid quotes and correct quantities are processed, while upholding consistent pricing throughout the ordering framework. This functionality not only refines operational processes but also bolsters customer satisfaction by reducing the chances of errors in order fulfillment, ultimately leading to a more reliable purchasing experience for clients. In this way, businesses can enhance their reputation and foster long-lasting relationships with customers.

What is CWS Platform?

The CWS Platform operates as a cloud-driven B2B commerce solution specifically designed for manufacturers, distributors, and wholesalers, enabling the efficient oversight of negotiated pricing, customer credit, delivery terms, and product choices. By incorporating buyer self-service options, tools for sales representatives, and marketplace functionalities, it empowers buyers to navigate catalogs, confirm prices and stock availability, and place orders with ease. At the same time, sales teams have the ability to monitor customer accounts, manage quotes, and customize shopping carts to meet specific needs. The platform effectively connects with ERP systems through APIs and webhooks, ensuring that product information, inventory levels, customer data, pricing frameworks, and order information remain synchronized. It also features customizable rules to support discounts, approval workflows, and diverse commercial terms. Furthermore, optional AI-driven agents enhance various aspects of workflows, including sales, procurement, merchandising, catalog improvement, and inventory management. Organizations can harness this adaptable platform for digital B2B transactions, assisted selling, and engagement within multi-seller marketplaces, leading to more streamlined sales operations. This holistic strategy not only boosts operational efficiency but also fosters a cohesive experience across multiple sales channels, thereby significantly elevating customer satisfaction. As businesses continue to evolve, the CWS Platform stands ready to adapt to their changing needs, ensuring sustained growth and success.

Media

Media

Integrations Supported

SAP Commerce Cloud
SAP Store

Integrations Supported

Model Context Protocol (MCP)
TOTVS ERP

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

The Core is a fixed SaaS subscription. AI Agents are billed by action using AI Credits. A configurable take rate applies only to marketplace operations. Subscription proposals are tailored to the operation and maturity stage.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Knack Systems

Company Location

United States

Company Website

www.knacksystems.com/solutions/knack-brava

Company Facts

Organization Name

CWS Platform

Date Founded

2012

Company Location

Brazil

Company Website

www.cws-platform.com/en/

Categories and Features

B2B eCommerce

Not specified

Categories and Features

B2B eCommerce

Not specified

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