Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    869 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,089 Ratings
    Company Website
  • CrankWheel Reviews & Ratings
    240 Ratings
    Company Website
  • Kasm Workspaces Reviews & Ratings
    127 Ratings
    Company Website
  • GetResponse Reviews & Ratings
    1,801 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    12,537 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,237 Ratings
    Company Website
  • ClickUp Reviews & Ratings
    19,572 Ratings
    Company Website
  • ActiveCampaign Reviews & Ratings
    17,400 Ratings
    Company Website

What is Live Assist for Microsoft Dynamics 365?

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

What is ETOOLSET?

A business chat application enhances communication between clients and customer service representatives, offering options for chat or an attractive form directly on your website. It serves as a streamlined platform that enables live interaction with every visitor to your site or e-commerce store. Beyond just facilitating conversations, this feature can seamlessly integrate with our Co-browsing application, which allows customers to share their screens with support agents. This capability enables you to guide customers in setting up new accounts, processing transactions, completing forms, or finding specific details. You can take charge of the customer's web browser remotely, regardless of their location, transforming this tool into a modern and efficient means of boosting customer support. This innovative strategy not only simplifies the assistance process but also creates a more engaging and tailored experience for users, ultimately leading to higher satisfaction and loyalty. Furthermore, by employing these solutions, businesses can build stronger relationships with their clientele, ensuring that their needs are met promptly and effectively.

Media

Media

Integrations Supported

Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
WhatsApp
X (Twitter)

Integrations Supported

API Availability

API Availability

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

$6 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Online Training

Company Facts

Organization Name

Communication Business Avenue

Date Founded

2006

Company Location

Japan

Company Website

www.cafex.com

Company Facts

Organization Name

Hom-e

Date Founded

2012

Company Location

Poland

Company Website

etoolset.pl

Categories and Features

Campaign Management

Lead Management
Multi-Campaign

Co-Browsing

Not specified

Customer Satisfaction

Call Reporting

Customer Service

Alerts / Escalation
Live Chat
Queue Management

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Co-Browsing

Not specified

Live Chat

Not specified

Survey

Not specified

Popular Alternatives

Popular Alternatives

Live Assist for Microsoft Dynamics 365 Reviews & Ratings

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
CoSurfing Reviews & Ratings

CoSurfing

CoSurfing.net