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What is Live Assist for Microsoft Dynamics 365?

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

What is Lime Connect?

Lime Connect stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files. Additionally, Lime Connect offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications. For more intricate questions or product demonstrations, Lime Connect enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty. Furthermore, Lime Connect's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Lime Connect ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Lime Connect's reputation as a leader in customer communication technology.

Media

Media

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
Apple Business Chat
LivePerson
Microsoft Dynamics 365

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
Borlabs Cookie
Campaign Monitor
Dropbox
Freshdesk
Jira
Mailchimp
OMQ Chatbot
Pipedrive
Slack
Telegram
Threema Work
Trello
WordPress
Zendesk Sell

API Availability

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

$87.00 per month
Pro: $87.00 per month
Flex: on request
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Communication Business Avenue

Date Founded

2006

Company Location

Japan

Company Website

www.cafex.com

Company Facts

Organization Name

Lime Connect (formerly Userlike)

Date Founded

2011

Company Location

Germany

Company Website

connect.lime-technologies.com/en/

Categories and Features

Campaign Management

Lead Management
Multi-Campaign

Co-Browsing

Not specified

Customer Satisfaction

Call Reporting

Customer Service

Alerts / Escalation
Live Chat
Queue Management

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Human Takeover
Machine Learning
Ready-made Templates
Reporting / Analytics

Conversational Marketing

Chatbot
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization
Template Management
Video Content

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

Customer Service

Live Chat
Performance Metrics
Self Service Portal
Social Media Integration
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Email Integration
Knowledge Base
Live Chat
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Lead Capture

Lead Nurturing

Lead Generation

Lead Capture
Lead Database Integration
Lead Nurturing

Lead Nurturing

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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