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What is LiveBank?

LiveBank emerges as a pioneering fintech platform that effectively combines the advantages of affordable self-service online banking with the personalized guidance typically found in physical branches. Acting as an omnichannel solution, it facilitates immediate and secure customer interactions across a variety of platforms, such as chat, video, audio, and social media, which significantly improves the remote advisory experience. Featuring an array of tools for collaboration, communication, routing, and recording, this platform allows users to create a tailored experience that fully leverages an omnichannel strategy. By empowering banks to engage with customers through attractive offers and timely assistance via Video and Voice Calls, Live Chat, Co-Browsing, Screen Sharing, Secure File Exchange, Digital Document Signing, Digital Onboarding (eKYC), and Biometrics, among other features, it transforms the way financial services are delivered. Uniquely, it is the first of its kind to integrate support for a bank's sales and operational workflows, enabling effective cross-selling and up-selling through personalized offer presentations. Additionally, LiveBank's versatile functionalities ensure that financial institutions can adeptly address the varied requirements of their clients, ultimately boosting customer satisfaction and loyalty while fostering long-lasting relationships. This comprehensive approach positions LiveBank as a game-changer in the fintech landscape, redefining how banks interact with their customers in a digital age.

What is Finastra Essence?

Finastra Essence is a cutting-edge, cloud-first core banking platform engineered to meet the needs of modern financial institutions. Supporting retail, commercial, and Islamic banking, it leverages a modular, API-rich architecture to deliver rapid innovation, 24/7 uptime, and the agility needed in today’s market. Banks can craft hyper-personalized customer experiences with seamless digital onboarding, persona-based applications, and consistent omnichannel touchpoints. Advanced AI and machine learning analytics provide deep insights into customer behavior, enabling smarter, data-driven decision-making and strategic growth. A 360-degree customer dashboard consolidates key metrics, performance indicators, and actionable data, helping banks stay competitive. The open ecosystem model allows easy integration with fintechs and third-party services via extensive open APIs, fostering collaboration and innovation. Running securely on Microsoft Azure, Essence offers high scalability, resilience, and compliance with industry standards. Its flexibility makes it equally suited for fast-moving challenger banks and established players seeking transformation. By eliminating integration complexity, it allows institutions to focus on customer value and market expansion. Essence is more than just a core system—it is a catalyst for next-generation banking success.

Media

Media

Integrations Supported

Kasisto KAI

Integrations Supported

Apiax
AriLinc
Banker's Dashboard
Finastra
Fincom.Co
Geezeo
Kinective Bridge
LawTrac
MANTL
SavvyMoney
Treasury Systems
Unblu

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

On-Site Training

Company Facts

Organization Name

LiveBank

Company Location

Poland

Company Website

livebank24.com

Company Facts

Organization Name

Finastra

Date Founded

2017

Company Location

United Kingdom

Company Website

www.finastra.com/universal-banking/solutions/essence

Categories and Features

Online Banking

Not specified

Categories and Features

Banking

Not specified

Online Banking

Chat / Messaging
Retail Banking

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