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What is Clarity Connect?
Clarity Connect is a specialized solution crafted for seamless utilization with Skype for Business, allowing for smooth integration that requires no additional software installations. Users, including agents and supervisors, can easily access its capabilities by simply opening their web browser, facilitating a hassle-free experience. This platform coexists with the existing Skype for Business infrastructure and call management, capitalizing on its unified communications and collaboration features while ensuring the high voice quality and reliability that users expect from Skype for Business. As a cloud-based option, Clarity Connect empowers organizations to establish a contact center that complements their on-premises Skype for Business environment. Additionally, it does away with the necessity for further on-site infrastructure or software clients, resulting in reduced costs and improved operational efficiency. Developed by Perficient, Clarity Connect is designed to scale effortlessly to meet the intricate demands of widely distributed contact centers, all without the financial burden of costly hardware or the need for specialized operational staff. This adaptability makes it an excellent choice for businesses aiming to enhance their communication processes and optimize their overall strategy. Moreover, its ease of integration and cost-effectiveness position it as a compelling option for organizations looking to innovate in their customer engagement efforts.
API Availability
API Availability
Pricing Information
$25 per user per month
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Windows
On-Prem
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LiveConf
Date Founded
2013
Company Location
United States
Company Website
www.liveconf.net
Company Facts
Organization Name
Perficient
Date Founded
1994
Company Location
United States
Company Website
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect
Categories and Features
Collaboration
Calendar Management
Chat / Messaging
Contact Management
Content Management
Real Time Editing
Video Conferencing
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Web Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Categories and Features
Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Real-time Chat
Reporting/Analytics