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What is LoyaltyLion?
LoyaltyLion is a customer loyalty platform built for ecommerce brands, enabling them to design, manage, and optimize rewards programs that drive repeat purchases and long-term customer engagement. Purpose-built for direct-to-consumer brands on Shopify, Shopify Plus, and Shopify POS, it serves sectors including apparel, beauty, health and wellness, and consumer goods.
LoyaltyLion provides a fully customizable loyalty platform. Customers earn points through purchases, product reviews, referrals, social media interactions, and custom API-triggered behaviors, then redeem them for vouchers, gift cards, free products, shipping upgrades, or custom rewards. Rather than relying on pop-up widgets, the loyalty experience is fully embedded within the storefront, with points balances visible on product pages and rewards redeemable directly at checkout.
The platform supports multi-level VIP tiers, enabling brands to reward their most valuable customers with escalating perks including free shipping, percentage discounts, and early access to sales and product launches. Its referral tools let brands turn existing customers into an acquisition channel through shareable links with built-in fraud protection.
LoyaltyLion's analytics suite includes real-time dashboards tracking loyalty-attributed revenue and repeat purchase rates, CLV reporting, and automated segmentation tools that help brands target their marketing more precisely. Shopify POS integration extends loyalty into physical retail, keeping earning and redemption consistent across online and in-store channels. The platform also connects with 50+ third-party tools spanning email marketing, helpdesk, and workflow automation.
Built-in AI surfaces recommendations on promotion timing, reward combinations, and campaign segmentation, while AI-assisted translation supports localization across 130+ languages. Trusted by 10,000+ brands over 12 years and recognized as G2's top mid-market loyalty solution from 2024 to 2026.
What is CWILL?
CWILL is a comprehensive customer retention platform designed to help Shopify brands transform post-purchase moments into long-term revenue opportunities. Previously operating as Channelwill, CWILL now unifies its suite of ecommerce tools under one cohesive brand focused on retention-driven growth. The platform includes solutions for order tracking, returns and exchanges, shipping protection, loyalty programs, referrals, and AI-powered business intelligence. By delivering branded tracking experiences, merchants can reduce “Where is my order?” inquiries and increase repeat purchases. Its returns management system helps businesses recover lost revenue by encouraging exchanges and store credit instead of refunds. Shipping protection features minimize operational losses while enhancing buyer confidence at checkout. CWILL’s loyalty and referral tools incentivize repeat engagement, helping brands lift customer lifetime value and lower acquisition costs. Automated review requests and user-generated content features build trust and social proof to drive higher conversion rates. AI-powered upsells and personalized recommendations create tailored shopping journeys that resonate with each customer. The platform replaces fragmented apps with a unified retention engine that simplifies operations and maximizes impact. Trusted by over 30,000 customers worldwide and impacting billions in annual revenue, CWILL is built to scale with high-growth ecommerce brands. With top-tier Shopify certifications, strong customer ratings, and round-the-clock support, CWILL positions itself as the go-to hub for sustainable ecommerce growth.
Integrations Supported
Klaviyo
Mailchimp
Shopify
Shopify Plus
Yotpo
Zendesk
ConnectPOS
HubSpot Marketing Hub
LoudCrowd
Integrations Supported
Klaviyo
Mailchimp
Shopify
Shopify Plus
Yotpo
Zendesk
Facebook
API Availability
Has API
API Availability
Pricing Information
US$199.00/month
LoyaltyLion pricing is based on a combination of your monthly orders and average order value.
There are three plans:
Classic (from US$199/month)
Advanced (Custom pricing provided)
Plus (Custom pricing provided
There are three plans:
Classic (from US$199/month)
Advanced (Custom pricing provided)
Plus (Custom pricing provided
Free Version
Free Trial Offered?
Pricing Information
$9.99 per month
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
LoyaltyLion
Date Founded
2012
Company Location
United Kingdom
Company Website
loyaltylion.com
Company Facts
Organization Name
CWILL
Date Founded
2014
Company Location
United States
Company Website
www.cwill.com
Categories and Features
Customer Loyalty
CRM
Customer Activity Tracking
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Categories and Features
eCommerce Tools
Not specified