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What is LumenVox Call Progress Analysis (CPA)?

Clients anticipate efficient and professional communication. The advanced Call Progress Analysis (CPA) software by LumenVox, featuring Voice Activity Detection, equips organizations to effectively connect with and engage customers instantly. Utilizing LumenVox's cutting-edge speech recognition and tone-detection technologies, CPA can accurately differentiate between live individuals and automated systems. This capability enhances the functionality of auto-dialers, enabling improved routing of calls to agents and more effective message delivery. The advantages of this system are numerous: • Payload Accuracy: Enhances the precision of connecting with agents or delivering voicemails, increasing success rates from below 80 percent to nearly 100 percent. • Deployment Flexibility: Offers customization options tailored to specific application behaviors or individual calls, and supports various default profiles across operations. • Noise Filtering: Employs AI-driven technology to effectively separate human voices from background noise. • Legal Compliance: Guarantees adherence to regulatory guidelines while optimizing the advantages of predictive dialing. • Enhanced Customer Engagement: By ensuring accurate connections, businesses can foster stronger relationships with their customers.

What is Lumen Vyvx?

Whether it's live sports, round-the-clock television channels, breaking news, or significant broadcasting events, Lumen Vyvx is fully prepared to facilitate your content's distribution. Serving as a trusted global provider of video acquisition, distribution, and delivery services, Lumen Vyvx partners with a multitude of top-tier and innovative organizations in the media and broadcasting industry. With more than thirty years of experience in broadcast video, we provide a complete range of comprehensive video services and solutions, all supported by our vast global infrastructure. Our extensive background allows us to adeptly respond to the changing needs of the media environment, ensuring that we remain at the forefront of industry advancements. This commitment to excellence and adaptability underscores our reputation as a leader in the field.

Media

Media

Integrations Supported

Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio

Integrations Supported

Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LumenVox

Date Founded

2001

Company Location

United States

Company Website

www.lumenvox.com

Company Facts

Organization Name

Lumen

Date Founded

1930

Company Location

United States

Company Website

www.lumen.com/en-us/networking/live-event-broadcasting.html

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Categories and Features

OTT

API Access
Content Organization
Live Events
Monetization Tools
Multi-Service Integration
SDK
Scheduling
Video Hosting/Storage
Video Quality Optimization

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