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What is Lynna?

Lynna functions as an intelligent assistant designed to respond to questions from website visitors by leveraging the specific information available on a business's own site, documents, and notes. Businesses can easily implement Lynna by adding a chat side panel snippet or by providing a hosted page that includes a QR code for access. The assistant not only provides answers with links to the original content but also ensures that unanswered questions, requests for human support, and other situations needing human judgment are forwarded to the relevant team members. Moreover, staff members can assign inquiries to certain departments or branches and reply through email, with these responses being saved in the knowledge base for future use. Lynna is equipped with various functionalities, including website crawling, document uploads, conversation history tracking, identifying knowledge gaps, and managing visitor data privacy controls. This AI solution is specifically designed for UK businesses that regularly engage with customer inquiries across various sectors, such as letting agents, tradespeople, salons, clinics, professional services, and many local organizations. By optimizing the way businesses address customer questions, Lynna not only improves operational efficiency but also significantly boosts customer satisfaction levels, ensuring a more seamless interaction experience.

What is KIRA.id?

KIRA.id is an innovative, AI-powered customer service platform specifically designed for businesses operating in Indonesia, adeptly handling customer queries through various chat interfaces. It integrates messages from WhatsApp, Instagram, Facebook Messenger, and website chat into one unified inbox, leveraging official APIs from Meta's platforms to ensure smooth operation. The AI can be tailored to incorporate information from multiple sources, including website content, FAQs, PDF files, Office documents, Google Docs, and Google Sheets, allowing it to provide informed responses based on these materials. In instances where it encounters inquiries beyond its capabilities or when customers seek further assistance, the AI efficiently transitions the conversation to human agents, enabling teams to review the reasons for such transfers, receive swift alerts, and participate in live discussions. Additionally, customers can conveniently arrange appointments through the chat feature, with the option for synchronization with Google Calendar. KIRA.id enhances usability by offering website chat widgets, shareable links, and QR codes, increasing accessibility for users. Businesses are invited to test the AI with their proprietary content prior to making any financial commitments, and the subscription pricing is designed to charge monthly according to the number of AI responses provided to customers, thus eliminating the need for per-seat fees. This adaptable pricing strategy empowers businesses to expand their customer service capabilities without incurring fixed expenses, making it an appealing choice for those looking to optimize their support systems. Overall, KIRA.id stands out as a comprehensive solution that balances advanced technology with user-friendly features.

Media

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Media

Integrations Supported

Squarespace
Wix
WordPress

Integrations Supported

Facebook Messenger
Google Calendar
Google Docs
Google Sheets
Instagram
WhatsApp

API Availability

API Availability

Pricing Information

£39/month
Starter: £39/month or £390/year (two months free) for one location, including 1,000 AI replies/month, 1 branch or department, 2 team seats, 200 website pages and 50 uploaded documents. No setup fee or per-chat charge; no VAT is charged.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Lynna Labs Ltd

Date Founded

2026

Company Location

United Kingdom

Company Website

lynna.app

Company Facts

Organization Name

KIRA.id

Date Founded

2026

Company Location

Indonesia

Company Website

kira.id

Categories and Features

AI Chatbots

Not specified

AI Customer Service

Not specified

Categories and Features

AI Customer Service

Not specified

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